Reports: Expand or Collapse option not available : Bug Reports

[leon]

Good day
Not sure if I am really stupid or just missing something

I cannot expand my report logs [.rxlog] to see where scripts are failing. The cursor does change to the hand as if there is a link, but when I click on it, nothing happens.
I am using Using IE 8. My Enable Protected Mode on Local Intranet and Trusted Sites is disabled.

Is there a setting or something I’m missing?? see attached image

[Support Team]

Hi,

There should be a popup to enable the JavaScript part in your IE. Please enable this and then you should see the expand and collapse buttons.

Regards,
Peter
Ranorex Team

[leon]

Hi Peter

Thanks for your reply.
All my scripting which I can think of is set to Enabled on the security tab on my IE. Not sure of the popup you are reffering to or where to find it.

Regards

[Support Team]

Hi,

This popup I mean

ie.png (4.15 KiB) Viewed 84 times

Are you able to open your report with a different browser?

Regards,
Peter
Ranorex Team

[leon]

Hi

No I do not get this popup at all. Note - if I try open the .rxlog file directly from disk, I cannot expand the errors either - just get the hover hand cursor when it opens in Ranorex Report viewer.

If I open the .rxlog file from disk in eg Firefox, if just get it in normal text view like in notepad.
If i open the .rxlog file from disk in IEm I get message

---------------------------
Security Alert
---------------------------
Your current security settings do not allow this file to be downloaded.
---------------------------
OK
---------------------------

not sure if any of this helps you.

[Support Team]

Hi,

Please try to change the file ending to .xml and try to open it in IE.

Regards,
Peter
Ranorex Team

[leon]

Hi

it opens now in IE, but still cannot expand

[Support Team]

Hi,

It seems that your IE is highly secured. Please try to decrease the security level of your IE. Because we need the active x plugin to expand and collapse the Test Case. This procedure it handle by java script. There just try to disable protected mode of IE and set the security level of the IE to a lower value. You will find this settings inside the Internet Options -> Security.

Regards,
Peter
Ranorex Team

[leon]

Hi

IE security is set to medium [lowest] for Internet Zone; Low for Local Intranet ; low for trusted sites and protected mode is unchecked. Still working.

[Support Team]

Can you please check if JavaScript is enabled in your browser?

Kind regards,
Gabor
Ranorex Support Team

[leon]

Hi
yes I have it enable.

But I have GREAT NEWS. We have got it working correctly thanks to a colleque in the office. The problem was an update from Adobe flash player at one stage. Once I did what the forum suggested, my reports showed.

I thought I'll post this link as well in case anyone else and you at support are also aware of the problem.

http://social.technet.microsoft.com/Forums/en/w7itprosecurity/thread/90c3202c-448b-42b7-acf7-dab8dba7b000

Thanks you guys for your time in troubleshooting