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FAQ

What type of payment options does Ranorex offer?

Our online shop meets the highest security standards. We accept credit card payment (MasterCard and VISA), Paypal and typical purchase orders for bank wire transfers.

Does Ranorex have any reselling partners?

Yes. Ranorex cooperates with some well-known international reselling companies. For more information visit our partner page.

What types of licenses does Ranorex offer?

Ranorex offers two types of licensing:

Both license types are available for Ranorex Runtime, Professional, and Premium Edition.

Ranorex Runtime:
- Ranorex Library (includes all currently available PlugIns,
  only available in combination with Professional or Premium Edition)

Ranorex Professional - Developer License:
- Ranorex Library (includes all currently available PlugIns)
- Ranorex Spy, Ranorex Repository Browser

Ranorex Premium - Developer License
- Ranorex Library (includes all currently available PlugIns)
- Ranorex Spy, Ranorex Repository Browser
- Ranorex Recorder
- Ranorex Studio

Please visit our comparison chart for a more detailed description of features.

How does your registration process work?

After purchasing a Ranorex license, you'll automatically receive an email containing a license authentication key for each license you've ordered. After downloading and installing the Ranorex package, you're required to use the provided authentication key(s) to register your license. Both runtime and development machines require valid Ranorex licenses.

Will the license continue to work if the hard drive must be replaced or the memory will be upgraded?

Yes. It does not matter if you're changing the hardware configuration of your system after registration of Ranorex software.

Will Ranorex license continue to work after reinstalling the computer's operating system?

Yes. Simply save the currently registered license file using the Ranorex license registration tool and load it again after reinstalling the Ranorex software.

What kind of services are included within a subscription package?

A Ranorex subscription package provides you with all future releases (major and minor versions) of Ranorex software free of charge within the specified period. Subscription packages also contain a high priority email based support service. Additionally, customers with a valid subscription benefit from special discounts when purchasing additional licenses.