How RPA Supports Your Digital Transformation
Support your critical business processes with automation to expedite workflows, optimize resources, and reduce errors.
Organizations today face multiple challenges, including global competition, stringent compliance requirements, chronic worker shortages combined with high turnover rates, a need for flexible work arrangements including the option to work remotely, high customer expectations, and more. In this environment, organizations are turning to digital transformation to not only increase efficiency, but also increase customer satisfaction and reduce risk.
Robotic Process Automation is a key element in any digital transformation. According to the 2017 Deloitte Global RPA survey of 400 organizations, 53% of respondents were already moving toward RPA. That number is expected to increase to 72% in the next two years, with “near-universal adoption within the next 5 years.”
In fact, in 2020 Deloitte reported that RPA was the number one “intelligent automation strategy” among respondents, with the number implementing had reached 78%, with another 16% planning to adopt within three years. Only 6% had no current plans.
In 2021, Pulse Research surveyed 246 technology leaders to learn which RPA initiatives had delivered the best ROI. User provisioning was top response at 26%, followed by RPA for customer service and support at 19%, and backup and restoration at 17%.