"A refrerral was returned from the server" Ranorex 3.3.3

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nashmen
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Joined: Wed Nov 07, 2012 5:11 pm

"A refrerral was returned from the server" Ranorex 3.3.3

Post by nashmen » Wed Nov 07, 2012 5:20 pm

Hi all,

I have a problem after installing the Ranorex3.3.3 trial version. The installation was finished successfuly but after starting the RanorexStudio I get the following exception:

"A refrerral was returned from the server"

Have someone any idee how to solve this issue?

Best regards

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Re: "A refrerral was returned from the server" Ranorex 3.3.3

Post by Support Team » Thu Nov 08, 2012 1:09 pm

Hello,

It looks like that some prerequisites of Ranorex are not installed on your machine.
Could you please try to download our zip-compressed file of Ranorex 3.3.3 from our Download Archive and install it via setup.exe?

Regards,
Markus (T)
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nashmen
Posts: 3
Joined: Wed Nov 07, 2012 5:11 pm

Re: "A refrerral was returned from the server" Ranorex 3.3.3

Post by nashmen » Fri Nov 09, 2012 11:27 am

We have installed the program once more time from zip repository on another server and it didn't brought anything. We get the same error :(.

nashmen
Posts: 3
Joined: Wed Nov 07, 2012 5:11 pm

Re: "A refrerral was returned from the server" Ranorex 3.3.3

Post by nashmen » Fri Nov 09, 2012 11:37 am

Ok we have found the solution. We have set in the Properties of the RanorexStudio.exe file the following option:

"to set (Run this program as an administrator) in the Compatibility Settings"

Thanks for time spend to help us.

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Re: "A refrerral was returned from the server" Ranorex 3.3.3

Post by Support Team » Fri Nov 09, 2012 1:04 pm

Hello,

You are welcome :-)

Regards,
Markus (T)
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