Access to minor version without a "Renewal Contract"?

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h3o
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Access to minor version without a "Renewal Contract"?

Post by h3o » Mon May 30, 2016 8:30 am

Hi,

do we need a "Renewal Contract" to update our Ranorex Version with minor versions? (e.g. now from V6.0 to a later V6.1)?

Thanks

Best regards

Heiko

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Re: Access to minor version without a "Renewal Contract"?

Post by Support Team » Wed Jun 01, 2016 1:23 pm

Hello Heiko,

In general,for a period of 12 months, starting with the day of license purchase, you have access to all major and minor software updates. Within this period you don't need an additional renewal contract. After this period, you have to renew your license in order to extend your maintenance and support period.

I hope this answers your question.

Regards,
Bernhard
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h3o
Posts: 2
Joined: Mon May 30, 2016 8:24 am

Re: Access to minor version without a "Renewal Contract"?

Post by h3o » Wed Jun 01, 2016 1:48 pm

Hello Bernhard,

thanks for your reply.
Support Team wrote:In general,for a period of 12 months, starting with the day of license purchase, you have access to all major and minor software updates. Within this period you don't need an additional renewal contract. After this period, you have to renew your license in order to extend your maintenance and support period.
After this 12 month period, we don't have access to minor version updates: is this correct?

Thanks.

Heiko

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Re: Access to minor version without a "Renewal Contract"?

Post by Support Team » Fri Jun 03, 2016 8:51 am

Hello Heiko,

Yes, this is correc.

Regards,
Bernhard
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