After upgrading to Ranorex studio 9.4.1 getting license issue

Ask general questions here.
Geethac
Posts: 7
Joined: Thu Jul 23, 2020 4:55 pm

After upgrading to Ranorex studio 9.4.1 getting license issue

Post by Geethac » Mon Feb 22, 2021 10:33 am

Hi Team,

When we are using ranorex studio 9.3.4 we are able to open ranorex studio through license manager. but after upgrading ranorex studio from 9.3.4 to 9..4.1 while launching the ranorex studio we are getting below error.

License Manager Error:
The License Manager 'Support.healthasyst.com' was contacted, but no suitable license was available. please add additional licenses to your license manager or wait until licenses become available.

Note: if i downgrade to 9.3.4 it's working, we have setup our floating license manager in one machine and when ever needed we will give that server address.


Can you please help me on this issue , do i have to add any other license to resolve this issue.


Thanks,
Geetha C

User avatar
Stub
Posts: 425
Joined: Fri Jul 15, 2016 1:35 pm

Re: After upgrading to Ranorex studio 9.4.1 getting license issue

Post by Stub » Mon Feb 22, 2021 11:33 am

Does your licence need renewing? Perhaps it only works up to a particular date and the v9.3.4 falls within that release window, whereas v9.4.1 does not?