[Android mobile] test recording

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wei_chang
Posts: 2
Joined: Thu Apr 13, 2017 6:42 am

[Android mobile] test recording

Post by wei_chang » Thu Apr 13, 2017 6:45 am

Hi Support:

I'm strange this message while trying surveying mobile recording.
Please help what can I do, thanks

System.Exception: Failed to deploy the application via USB. pkg: /data/local/tmp/androidService.apk

Failure [INSTALL_FAILED_UPDATE_INCOMPATIBLE]


3158 KB/s (904587 bytes in 0.279s)

at Ranorex.Plugin.Mobile.Tools.Android.AndroidUsbDeploymentService.CheckForErrorsThatDoNotResultInErrorCode(ProcessRunner runner)
at Ranorex.Plugin.Mobile.Tools.Android.AndroidUsbDeploymentService.Deploy(String apkFilePath, String deviceInstance, IToolConfig config)
at Ranorex.Controls.Instrumentation.Workers.AndroidWorker.Deploy(String packageName, String toDeploy)
at Ranorex.Controls.Instrumentation.Workers.AndroidWorker.Run()
at Ranorex.Controls.AndroidInstrumentProgressPage.bgw_DoWork(Object sender, DoWorkEventArgs e)

tvu
Posts: 195
Joined: Tue Apr 07, 2015 10:47 pm

Re: [Android mobile] test recording

Post by tvu » Thu Apr 13, 2017 6:52 pm

Did you setup the mobile device properly?

http://www.ranorex.com/support/user-gui ... sting.html

wei_chang
Posts: 2
Joined: Thu Apr 13, 2017 6:42 am

Re: [Android mobile] test recording

Post by wei_chang » Fri Apr 14, 2017 3:57 am

Hi tvu:

Thanks for helping, I'll go through it.

BR
Wei

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Re: [Android mobile] test recording

Post by Support Team » Fri Apr 14, 2017 2:04 pm

Hi wei_chang,

The error message [INSTALL_FAILED_UPDATE_INCOMPATIBLE] is usually an indication that a different version of the application, in your case our Ranorex Service application, is already installed on your device.
Please remove this version from your device and try to deploy the Service Application again.

Hope this information helps.
Regards,
Markus (S)
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