BUG: cannot track when editing in spy

Bug reports.
telesto
Posts: 4
Joined: Mon Jul 09, 2018 10:43 am

BUG: cannot track when editing in spy

Post by telesto » Tue Jul 24, 2018 4:52 pm

Hello,

I'm having this issue with Ranorex (version 8.1.2.0) on Windows 7 for a few days now.
When I edit an item in spy and then click on track, the mouse freezes and it is impossible to pick he element to track.
Then I can only cancel the track action and retrieve the ability to move my cursor.

Steps to reproduce the bug :
Image
Click on edit in spy

Image
Click track button and the mouse is unmovable

Deactivating and reactivating internet explorer Ranorex plugin sometimes resolves this problem.
Some times I have to reboot, but it comes back again after a while.

This is very annoying as it keeps interrupting my work.
Do you have any solution for that ? Do I need to provide you more info (such as logs...) ?

Thank you in advance
Best Regards

Axel

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: BUG: cannot track when editing in spy

Post by Support Team » Tue Jul 24, 2018 7:36 pm

Hi Axel,

We see this issue occasionally and it is likely caused by a low low-level hook timeout value. You can use the file linked below to automatically adjust this registry item, or manually by editing the DWORD titled LowLevelHooksTimeout with a value of 00001f40 in HKEY_CURRENT_USER\Control Panel\Desktop (create it if it does not already exist).

LowLevelHooksTimeout.reg

Code: Select all

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Control Panel\Desktop]
"LowLevelHooksTimeout"=dword:00001f40
Cheers,
Ned
.
Image

telesto
Posts: 4
Joined: Mon Jul 09, 2018 10:43 am

Re: BUG: cannot track when editing in spy

Post by telesto » Thu Jul 26, 2018 10:47 am

Ok
I've saved this parameter in my registry yesterday.
I'll tell you if this resolves the problem

User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 3930
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: BUG: cannot track when editing in spy

Post by odklizec » Thu Jul 26, 2018 11:03 am

Hi,

I would also suggest to upgrade to 8.2 and whitelist your AUT (a new 8.2 feature). This could significantly improve the speed of Spy and tracking/recording operations!
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration