BUG: Could not acquire license from License Manager

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krstcs
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Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

BUG: Could not acquire license from License Manager

Post by krstcs » Mon Aug 31, 2015 3:52 pm

Ranorex 5.4.1 - Windows 7 Pro
Ranorex License Manager 5.4.1 - Windows Server 2008 Standard SP2

If the connection to the License Manager is lost (server reboot, network disconnection, client sleep), Ranorex Studio cannot acquire a license upon re-connection. Ranorex Studio must be restarted in order to get a new license and it continually warns about the issue.

To reproduce:
1. Start Ranorex Studio with valid connection to License Manager Server.
2. Disconnect network cable until Ranorex Studio displays License warning dialog.
3. Reconnect network cable.

Ranorex should reconnect to the License Manager and re-validate the license at this point, but it does not and continues to warn about not being able to reach the License Manager.
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Support Team
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Re: BUG: Could not acquire license from License Manager

Post by Support Team » Tue Sep 01, 2015 9:02 am

Hello krstcs,

Thank you for reporting this issue.

This behavior is already known and we are currently working on a solution. It looks good that the bug will be fixed in the next version, but unfortunately, I cannot give you an exact time frame when this version will be released.

Thank you for your understanding.

Regards,
Johannes
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krstcs
Ranorex Guru
Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: BUG: Could not acquire license from License Manager

Post by krstcs » Tue Sep 01, 2015 2:37 pm

Thank you, Johannes!
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