Can't install evaluation

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jonny
Posts: 4
Joined: Thu Oct 31, 2019 4:24 pm

Can't install evaluation

Post by jonny » Thu Oct 31, 2019 4:29 pm

Hi

First time here.

I'm trying to install Ranrex Studio evaluation. But I'm getting this error, wondered if anyone could help me out
ran.PNG
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I'm getting this from the logs, but I can't really determine where the problem is:

Code: Select all

[3FA8:1E00][2019-10-31T12:20:26]i299: Plan complete, result: 0x0
[3FA8:1E00][2019-10-31T12:20:26]i300: Apply begin
[3FA8:1E00][2019-10-31T12:20:26]i010: Launching elevated engine process.
[3FA8:1E00][2019-10-31T12:20:26]i011: Launched elevated engine process.
[3FA8:1E00][2019-10-31T12:20:26]i012: Connected to elevated engine.
[3390:1EBC][2019-10-31T12:20:26]i358: Pausing automatic updates.
[3390:1EBC][2019-10-31T12:20:26]i359: Paused automatic updates.
[3390:1EBC][2019-10-31T12:20:26]i360: Creating a system restore point.
[3390:1EBC][2019-10-31T12:20:26]w363: Could not create system restore point, error: 0x800704ec. Continuing...
[3390:1EBC][2019-10-31T12:20:26]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{18d5fb18-b338-458a-a63c-848c726cddad}, options: 0x7, disable resume: No
[3390:1EBC][2019-10-31T12:20:27]i000: Caching bundle from: 'C:\Users\cooperjr\AppData\Local\Temp\{4DA11F97-1429-4817-A316-CA178574B30B}\.be\prerequisites.exe' to: 'C:\ProgramData\Package Cache\{18d5fb18-b338-458a-a63c-848c726cddad}\prerequisites.exe'
[3390:1EBC][2019-10-31T12:20:27]i000: Unsetting variable 'WixBundleManufacturer'
[3390:1EBC][2019-10-31T12:20:27]i320: Registering bundle dependency provider: {18d5fb18-b338-458a-a63c-848c726cddad}, version: 9.2.0.0
[3390:1EBC][2019-10-31T12:20:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{18d5fb18-b338-458a-a63c-848c726cddad}, resume: Active, restart initiated: No, disable resume: No
[3390:2D30][2019-10-31T12:20:27]i305: Verified acquired payload: vcredist_x86_14.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86_14.exe, moving to: C:\ProgramData\Package Cache\F3E489CC471E82EFFD5C0B0165B19C4F6F6D3CB1\vcredist_x86_14.exe.
[3390:2D30][2019-10-31T12:20:28]i305: Verified acquired payload: vcredist_x64_14.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_x64_14.exe, moving to: C:\ProgramData\Package Cache\6E0CFCDD9090587C5AFFA1DC6FEED782378D34E7\vcredist_x64_14.exe.
[3390:2D30][2019-10-31T12:20:28]i305: Verified acquired payload: ndp462silent at path: C:\ProgramData\Package Cache\.unverified\ndp462silent, moving to: C:\ProgramData\Package Cache\E9662691AB9E6CE2D1EEEBB9F94524707375B5ED\NDP462-DevPack-KB3151934-ENU.exe.
[3390:2D30][2019-10-31T12:20:28]i304: Verified existing payload: ndp462 at path: C:\ProgramData\Package Cache\E9662691AB9E6CE2D1EEEBB9F94524707375B5ED\NDP462-DevPack-KB3151934-ENU.exe.
[3390:1EBC][2019-10-31T12:20:28]i301: Applying execute package: vcredist_x86_14.exe, action: Install, path: C:\ProgramData\Package Cache\F3E489CC471E82EFFD5C0B0165B19C4F6F6D3CB1\vcredist_x86_14.exe, arguments: '"C:\ProgramData\Package Cache\F3E489CC471E82EFFD5C0B0165B19C4F6F6D3CB1\vcredist_x86_14.exe" /install /quiet /norestart'
[3390:1EBC][2019-10-31T12:20:29]e000: Error 0x80070666: Process returned error: 0x666
[3390:1EBC][2019-10-31T12:20:29]e000: Error 0x80070666: Failed to execute EXE package.
[3FA8:1E00][2019-10-31T12:20:29]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[3FA8:1E00][2019-10-31T12:20:29]i319: Applied execute package: vcredist_x86_14.exe, result: 0x80070666, restart: None
[3FA8:1E00][2019-10-31T12:20:29]e000: Error 0x80070666: Failed to execute EXE package.
[3390:1EBC][2019-10-31T12:20:29]i351: Removing cached package: vcredist_x86_14.exe, from path: C:\ProgramData\Package Cache\F3E489CC471E82EFFD5C0B0165B19C4F6F6D3CB1\
[3390:1EBC][2019-10-31T12:20:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{18d5fb18-b338-458a-a63c-848c726cddad}, resume: None, restart: None, disable resume: No
[3390:1EBC][2019-10-31T12:20:29]i330: Removed bundle dependency provider: {18d5fb18-b338-458a-a63c-848c726cddad}
[3390:1EBC][2019-10-31T12:20:29]i352: Removing cached bundle: {18d5fb18-b338-458a-a63c-848c726cddad}, from path: C:\ProgramData\Package Cache\{18d5fb18-b338-458a-a63c-848c726cddad}\
[3390:1EBC][2019-10-31T12:20:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{18d5fb18-b338-458a-a63c-848c726cddad}, resume: None, restart initiated: No, disable resume: No
[3FA8:1E00][2019-10-31T12:20:30]i399: Apply complete, result: 0x80070666, restart: None, ba requested restart:  No

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odklizec
Ranorex Guru
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Posts: 6188
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Can't install evaluation

Post by odklizec » Wed Nov 06, 2019 9:53 am

Hi,

It seems that it fails at vcredist_x86_14 installation? From the error it looks that it's already installed on your system? But then the prerequisities setup should not attempt to install it at all? So I guess the existing vcredist installation is somehow corrupted? Have you tried to uninstall vcredist (via Control Panel\Programs\Programs and Features)? Then try to run Ranorex setup again.

Also, what happens if you click on Close? After closing prerequisities setup, there should automatically start Ranorex setup.
Pavel Kudrys
Ranorex explorer at Descartes Systems

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