Cannot connect iOS device that I could before

Mobile Testing, Android App Testing.
mattmccall
Posts: 29
Joined: Mon Nov 12, 2012 8:13 pm

Cannot connect iOS device that I could before

Post by mattmccall » Thu Jan 23, 2014 4:37 pm

I am trying to connect to an iPad that I could connect to before using WiFi.

1. I verified they are on the same network
2. I had to manually configure the device because it wasn't found
a. Entered the device name and IP
b. tried to connect
3. The error returned is:
Last Error: Failed to connect to the device with host '<ip address>' and port '31000' Error. The operation has timed out

It has been a while since I have had to connect to this device and it worked like a charm before. Since the last time I connect the iPad was upgraded to iOS 7.

I am assuming this is not app specific since it cannot find the device.
The app hasn't changed, and was last built a over a year ago.

Anyone have any ideas?

krstcs
Ranorex Guru
Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Cannot connect iOS device that I could before

Post by krstcs » Thu Jan 23, 2014 4:50 pm

Which version of Ranorex are you using?

Has anything in the network setup changed since the last time it worked? Even if they are on the same network, they could be on different subnets, different switches, etc. Without knowing your layout, it would be hard to diagnose.

Also, iOS 7 support was only added in 4.1.1, so if you are using a version older than that, you may not be able test with that configuration and it is possible that that is why you can't connect.
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mattmccall
Posts: 29
Joined: Mon Nov 12, 2012 8:13 pm

Re: Cannot connect iOS device that I could before

Post by mattmccall » Fri Jan 24, 2014 9:28 pm

We are using Ranorex 4.1.4, and I don't think anything has changed with the network, I will get with the infrastructure people here to verify.