Cannot download Ranorex 9 nad 8.3.3

Bug reports.
khoang
Posts: 3
Joined: Tue May 28, 2019 4:39 am

Cannot download Ranorex 9 nad 8.3.3

Post by khoang » Tue May 28, 2019 4:50 am

Hi support,

I can not download any ranorex products 9.0 and 8.3.3. I followed this link https://www.ranorex.com/free-trial/ and register to get download link by email, but it always expired when I click on download link :oops: I tried with 2 email accounts and get the same issue.
I installed Ranorex 8.1 in my PC, do you have any way to upgrade it to 8.3.3 or 9.0 ?

Thanks,
Khanh

User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 5068
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Cannot download Ranorex 9 nad 8.3.3

Post by odklizec » Tue May 28, 2019 9:10 am

Hi,

Ranorex Studio 8.1 has been released over a year ago, which means your maintenance period may be expired? Are you sure your company paid renewal fee? You see, once you buy Ranorex, there is one year maintenance period, during which you may receive free updates (both major and minor versions). After that period, you can no longer use newer versions, unless you pay for renewal.

On the other hand, I don't remember any license status check, behind the download link in email you mentioned? So it may be just a temporary problem at Ranorex side or maybe your FW/antivirus is simply blocking download links? Please try to contact Ranorex support via their support form, available here:
https://www.ranorex.com/support-query/
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

khoang
Posts: 3
Joined: Tue May 28, 2019 4:39 am

Re: Cannot download Ranorex 9 nad 8.3.3

Post by khoang » Thu May 30, 2019 4:31 am

Thanks, I will create a new support query.