Cannot open or create a Solution file

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MarkFolse
Posts: 4
Joined: Tue Aug 13, 2019 3:13 pm

Cannot open or create a Solution file

Post by MarkFolse » Tue Aug 13, 2019 3:56 pm

I am on Day 2 of my evaluation of Ranorex, and when I tried to open the solution I created yesterday the application just hangs.

When I try to create a new solution same problem.

I don't see any log files in the application folder.

Please advise.

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odklizec
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Re: Cannot open or create a Solution file

Post by odklizec » Wed Aug 14, 2019 7:54 am

Hi,

Please go to Ranorex Settings and enable Trace logs, then try to open the solution again and see the RanoreStudio and solution-related logs at defined path.
RxDebugLogs.png
RxDebugLogs.png (19.74 KiB) Viewed 55 times
My guess is that it's a permission related issue? Are you sure you are starting Ranorex with the same user account as before? Have you tried to run Ranorex Studio as Administrator?
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

MarkFolse
Posts: 4
Joined: Tue Aug 13, 2019 3:13 pm

Re: Cannot open or create a Solution file

Post by MarkFolse » Wed Aug 14, 2019 3:02 pm

I do not have Administrative privileges.

The problem seems to have disappeared after opening one of the sample solutions first.

I have a sales engineer call this morning so hopefully we can resolve my issues then.

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odklizec
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Posts: 5071
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Cannot open or create a Solution file

Post by odklizec » Wed Aug 14, 2019 3:45 pm

Hi,

Good to hear the problem disappeared. Anyway, if you want to use Ranorex seriously, you will need Administrator privileges, because debugging is not possible if Ranorex is not started as administrator.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration