Chrome extension disappearing?

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Chrome extension disappearing?

Post by dhale » Wed Feb 06, 2019 4:55 pm

Oddest thing - I just noticed that the Chrome extension is disappearing on me.
Checked with a coworker and same on his PC which is exact same as my PC

PC details:
Win 10 Enterprise x64 version 1803 build 17134.523 Using Chrome Version 72.0.3626.81
Ranorex studio is configured to start as administrator.
I run the instrumentation wizard, and things work fine.

Just to make sure I wasn't seeing things I did the following:

Closed Chrome - checked task manager to make sure Chrome wasn't running.
Used the Studio instrumentation wizard and Installed the extension to Chrome.
Started Chrome - extension was there.
Rebooted PC
Opened Chrome - extension was there.
Closed Chrome
Opened Ranorex Studio 8.3.2
Opened Chrome again - extension was gone.

We upgraded to 8.3.2 on 1/28/2019 , and I just noticed yesterday that on my PC Chrome extension was gone.
I mostly use IE and that extension seems to be sticking around ok.

At first yesterday when I noticed it, I thought maybe I didn't install it for Chrome.
But then today it was gone again.

Any ideas here?

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Re: Chrome extension disappearing?

Post by odklizec » Thu Feb 07, 2019 8:49 am


I'm not experiencing extension disappearance, but there is still something wrong with the Chrome extension. I'm regularly getting an instrumentation error, about missing extension, even though the extension is clearly installed? I had to uninstall and re-install the extension back, but couple chrome restarts later, the instrumentation error popped up again and I had to repeat the unistallation/installation process again. I'm too using 8.3.2. Chrome version 72.0.3626.96 (Official Build) (64-bit).
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Posts: 34
Joined: Thu Feb 27, 2014 7:33 pm

Re: Chrome extension disappearing?

Post by dhale » Thu Feb 07, 2019 4:48 pm

So yesterday I figured I'd try something just for kicks:

I installed the Ranorex Chrome extension directly from the Chrome Web Store. <-- no idea if this had any effect or not.
I also enabled Developer mode in Chrome. <-- no idea if this had any effect or not.

I just rebooted and the Chrome Ranorex extension is still installed.
I don't know that there is any difference between the Chrome Web Store version of the extension, and the 8.3.2 instrumentation wizard version

And today my Chrome is: Version 72.0.3626.96 (Official Build) (64-bit)

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Re: Chrome extension disappearing?

Post by natesun » Thu Jul 25, 2019 7:53 pm

Yes, it happens to me all the time now, chrome version 75.0.3770.80. Instead of choosing install, I just directly go to App store and add again, but the part I do not understand is I have added several times never removed it, and it could happen several times per day complaining that I do not have the Ranorex ad-on. :o

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Re: Chrome extension disappearing?

Post by RobinHood42 » Mon Jul 29, 2019 10:11 am


Try to disable the "Instrument" flag on the "Open browser" action, once the add-on is correctly installed and running.
  • Click on the "Open browser" action
    Hit F4 or right click -> Properties
    Set "Instrument" to false
Hope this helps :mrgreen: