Chrome plugin not working

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Liss
Posts: 9
Joined: Sun Nov 22, 2015 3:04 pm

Chrome plugin not working

Post by Liss » Wed Jan 13, 2016 10:38 pm

Hello

I have installed the Ranorex plugin for Chrome but it's being crashed on system startup, and also I'm unable to recognize the browser DOM via spy - it just doesn't find the Chrome
Here is the crash dump from the EventViewer, if it helps:
Faulting application name: Ranorex.Plugin.ChromeMsgHost.exe, version: 5.4.4.26486, time stamp: 0x564c640a
Faulting module name: KERNELBASE.dll, version: 6.2.10586.0, time stamp: 0x5632d1de
Exception code: 0xe0434f4d
Fault offset: 0x0000000000071f08
Faulting process ID: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report ID: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
Any suggestions?
Last edited by Liss on Wed Jan 27, 2016 4:06 pm, edited 1 time in total.

Liss
Posts: 9
Joined: Sun Nov 22, 2015 3:04 pm

Re: Chrome plugin crashes

Post by Liss » Thu Jan 14, 2016 2:01 pm

Okay, the crash has been fixed by reinstalling Ranorex. Although, it still doesn't recognize Chrome and FireFox as DOM - only as Form. Both Chrome and FF have Ranorex extensions enabled. It also works ok in IE and Edge.

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Support Team
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Re: Chrome plugin crashes

Post by Support Team » Fri Jan 15, 2016 2:08 pm

Hi Liss,

May I ask you if this problem only occurs on a specific website or if it is also reproducible on other sites?

Please also let me know which version of Chrome and Firefox you are currently using.
Thank you.

Regards,
Markus (S)
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Liss
Posts: 9
Joined: Sun Nov 22, 2015 3:04 pm

Re: Chrome plugin crashes

Post by Liss » Tue Jan 19, 2016 1:45 pm

Hi Markus,

Managed to make it working in FF by reinstalling the extension. But the Chrome issue persists:(
It occurs on any website - the Ranorex Spy (as well as Host.Local.Find method) doesn't recognize Chrome as DOM object. I also tried on several machines - the same result. The Chrome version is 47.0.2526.111 m (the very recent one atm).

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Re: Chrome plugin crashes

Post by Support Team » Wed Jan 20, 2016 4:05 pm

Hi Liss,

Thank you for the update. I’d like to check that problem directly on your machine.
Please do let me know if we can arrange a short remote session. You can send me an email to [email protected] to discuss the next steps.

Regards,
Markus (S)
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Liss
Posts: 9
Joined: Sun Nov 22, 2015 3:04 pm

Re: Chrome plugin crashes

Post by Liss » Wed Jan 27, 2016 1:24 pm

Hi Markus,

Unfortunately, I'm not sure it's allowed by the company's policies to share an access to my working machine... Will it help if I provide any data you need to investigate this (logs, list of installed Chrome extensions, whatever)?

--
Cheers,

Liss

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Re: Chrome plugin not working

Post by Support Team » Thu Jan 28, 2016 1:49 pm

Hi Liss,

Thank you for the update.

I'd suggest to continue discussing this topic by email since it will be much easier. Just get in touch with us by email [[email protected]] and add this forum posting as reference.

Thank you for your understanding.

Regards,
Markus (S)
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