"Components.classes[cid] is undefined" on 4.0.3 FF

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TheFakeShemp
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Joined: Tue Apr 30, 2013 5:01 pm

"Components.classes[cid] is undefined" on 4.0.3 FF

Post by TheFakeShemp » Tue Apr 30, 2013 5:10 pm

Ranorex Studio Ver. 4.0.3
Ranorex Automation extension 4.0.3.22982
Firefox Version 20.0.1
Windows 7 Enterprise 64-bit

I've run Ranorex before on Firefox, but today for some reason the script is erring out every time I attempt to run it. I get the error "Ranorex Error:TypeError: Components.classes[cid] is undefined", followed by several "TypeError: rxAutomation3 is undefined" errors. I've done some digging, and this error has appeared before for others on the forum, but only for outdated/unsupported browsers. Everything seems to be up to date. Please help.

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Re: "Components.classes[cid] is undefined" on 4.0.3 FF

Post by Support Team » Thu May 02, 2013 8:54 am

Hello,

Thank you for reporting the issue.
Firefox 20.0.1 should work with our current release.
This error message is created by Firefox and not by Ranorex.
Please take a look at the following post in the Firefox forum: https://support.mozilla.org/en-US/questions/672099
Please try to uninstall the Ranorex plugin from your Firefox Browser and install it again using the Ranorex Instrumentation Wizard.
Thank you!

Regards,
Bernahrd
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