DevExpress SuperToolTip not recognized

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msevestre
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Joined: Tue Jul 10, 2012 2:39 am

DevExpress SuperToolTip not recognized

Post by msevestre » Tue Jul 10, 2012 2:49 am

Hi there,
I am evaluating Ranorex to automate the UI tests of our software suite. I am really impressed with the features so far. One thing is not working however and I was wondering if you were aware of this issue, or if it's more a "user" issue :D

I am trying to validate the content of a DevExpress SuperToolTip, that is displayed when hovering the mouse over a given element. In order to do that, I followed the user guide and activated the "Enable hotkey" checkbox. In record mode, I then pressed "T" when the tool box was being shown. According to the documentation, "Ranorex Recorder automatically captures a mouse move action in realtion to the underlying item and validates the current content of the tooltip". (note the typo in the docu for relation BTW).

Unfortunately nothing is happening in my case. No validation action is being recorded.
What am I missing?

Thanks
Michael

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Re: DevExpress SuperToolTip not recognized

Post by Support Team » Tue Jul 10, 2012 4:07 pm

Hi,

It could be that the tooltip is nested in a parent container of your application.
To check if the tooltip element is identified you can use the instructions of how to create snapshot files from pop-up windows, ..., with the exception that you don't need to save it.
You will find the instructions here: Creating Ranorex Snapshot Files.
If you cached the current elements, when the tooltip is shown, you have to search in Spy if you can find the specific tooltip element, I would start from the root node of your application, you can also use the following RxPath: "/form[@title='YourTitle']//*[?'The Text of the tooltip']".
Please also take a look at the following forum post.

Regards,
Markus
Ranorex Support Team
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msevestre
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Re: DevExpress SuperToolTip not recognized

Post by msevestre » Thu Jul 12, 2012 3:28 pm

Hi Markus,

Thanks for the prompt reply.
I have tried several time to catch the tool tip element but it does not seem to be found by Ranorex spy. Even the screenshots (automatically saved by spy) , that are made while the tooltip is visible, do not contain the tool tip!

I tried with the instant tracking, the TRACK + F12 combination etc.. but to no avail

While this feature is not critical, it is still a serious drawback as lots of UI information is being displayed through tool tips in our application suite.

Regards,
Michael

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Re: DevExpress SuperToolTip not recognized

Post by Support Team » Fri Jul 13, 2012 1:12 pm

Hi Michael,

Can you send us the Ranorex Snapshot file of your AUT when the tool tip is shown or a small sample of such a "DevExpress SuperToolTip"? This will help us to analyze the issue.
If you like you can also send it to [email protected].

Regards,
Markus
Ranorex Support Team
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SystemC
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Re: DevExpress SuperToolTip not recognized

Post by SystemC » Thu Feb 06, 2014 5:26 pm

Hi,

Can I ask if you ever got to the bottom of this problem? i.e. finding the text in a Devex Supertooltip.

I’ve tried all the suggestions from this and other related forum queries.

Thanks, SystemC Automation team.

:?

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Re: DevExpress SuperToolTip not recognized

Post by Support Team » Tue Feb 11, 2014 4:24 pm

Hi,

It seems that we haven't received the snapshot.
Could you send us a Ranorex snapshot of your application when showing the specific tooltip?
Which Ranorex version are you using and could you provide us a sample app which includes such a Supertooltip element?

Regards,
Markus
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