Device visible but no Instrumented Apps

Mobile Testing, Android App Testing.
houseofcutler
Posts: 52
Joined: Fri Mar 21, 2014 4:22 pm

Device visible but no Instrumented Apps

Post by houseofcutler » Mon Apr 07, 2014 5:25 pm

My android device is visible but no apps are listed even though they appear on the device.

I am using a Samsung S3 running Android 4.3
Ranorex Service has been installed v 1.5.0

The KeePassDroid demo application has been installed using the instrumentation wizard
An Application of our own has been deployed manually after manual instrumentation (not sure if this was 100% successful though)

Both apps are visible within the Ranorex Service App on the phone.

In Ranorex Studio and or device manager I can see the device and its details listed, however no applications are listed.

When attempting to connect to the device using the studio I get the message: "Failed to retrieve apps from the Device. Please check the device status"

Developer mode is enabled - USB Debugging is enabled, Verify Apps via USB has been un-ticked
The Google USB driver has been installed

If anyone has any ideas I would be very great full as I have been looking into this for a while now without success.

Thanks in advance

Ben

krstcs
Ranorex Guru
Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Device visible but no Instrumented Apps

Post by krstcs » Mon Apr 07, 2014 6:27 pm

Have you tried starting up the apps and checking if Ranorex can see them then?

I don't do mobile yet, but my understanding was that the Ranorex service couldn't start the apps, it could only see them after they were running, if they were properly instrumented. But I could be completely wrong. :D
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houseofcutler
Posts: 52
Joined: Fri Mar 21, 2014 4:22 pm

Re: Device visible but no Instrumented Apps

Post by houseofcutler » Tue Apr 08, 2014 12:04 pm

Thank you for your reply krstcs,

I have tried this with both the Keypass app and our own - In Studio it strill shows as No Apps running and nothing under instrumented apps
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Support Team
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Re: Device visible but no Instrumented Apps

Post by Support Team » Thu Apr 10, 2014 12:57 pm

Hello houseofcutler,

Please ensure that no security tool (Norton, Avast, etc.) is blocking the communication to the device.
Please send the adb.log from your device to: [email protected]
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Thank you in advance.

Regards,
Robert
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Dennis
Posts: 4
Joined: Mon May 26, 2014 4:29 pm

Re: Device visible but no Instrumented Apps

Post by Dennis » Tue May 27, 2014 7:46 am

Hi,

I'm facing the exact same issue.
Is there already a general resolution found for this, or do I also have to send the adb.log?

Thanks