Element is not recognized but it is found in "Edit in Spy"

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monkey2012
Posts: 77
Joined: Wed Sep 26, 2012 8:15 pm

Element is not recognized but it is found in "Edit in Spy"

Post by monkey2012 » Tue May 29, 2018 2:35 pm

Hi support team,

When I select a element in the repository, right click and select Highlight element, this element is not recognized; I try to edit the RxPath of this element by opening it using "Edit in Spy", as soon as the editing window is opened, this element is found, I close the editing window, then select this element again, right click and Highlight element, yes, this time it is highlighted within a few seconds.

Please let me know how to fix this so the element can be identified when the test case is run.

My workstation settings:
1. Windows 10 (64-bit)
2. My application under test is 32 bits
3. Ranorex 8.0.1 with 32-bit Ranorex Studio


Thanks

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odklizec
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Re: Element is not recognized but it is found in "Edit in Spy"

Post by odklizec » Tue May 29, 2018 2:40 pm

Hi,

At first, I would suggest to update your Ranorex version with most recent 8.1.1. There were some important bugfixes released between 8.0.1 and 8.1.1.

At second, please post a Ranorex snapshot (not screenshot) of the problematic element and exact xpath as stored in repo. Without these details, it's pretty hard to suggest something reliable. Thanks.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

monkey2012
Posts: 77
Joined: Wed Sep 26, 2012 8:15 pm

Re: Element is not recognized but it is found in "Edit in Spy"

Post by monkey2012 » Tue May 29, 2018 5:59 pm

Hello odklizec,

The same problem with Ranorex 8.1.1.

Thanks for your quick response, however, I am not allowed to post any snapshot.

Thanks

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odklizec
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Posts: 3930
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: Element is not recognized but it is found in "Edit in Spy"

Post by odklizec » Tue May 29, 2018 7:34 pm

Hi,

In this case, I would suggest to contact Ranorex support by creating a support request here...
https://www.ranorex.com/support-query/
However, they may still need the information I requested or remote session. I’m afraid, there is simply not enough information to provide a reasonable answer.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration