Elements in Chrome not recognised - restart required

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gvrachliotis
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Joined: Wed Aug 31, 2016 8:29 am

Elements in Chrome not recognised - restart required

Post by gvrachliotis » Thu Jul 27, 2017 9:31 am

We experience the following after upgrading to 7.0.1. When we open Ranorex and Chrome, everything works ok. Then, after we have a first run of any ranorex script in our project with chrome and return to development, elements are no longer recognized neither using Spy nor running any other script. We have to restart all Chrome windows in order to be able to continue as normal. Any ideas?

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Re: Elements in Chrome not recognised - restart required

Post by Support Team » Thu Jul 27, 2017 3:48 pm

Hello gvrachliotis,

A similar issue has recently appeared at another customer. In order to analyze the issue I would suggest that you send us a support email to [email protected].

Please include one Ranorex snapshot captured when the elements were visible and one after they have vanished. Detailed instructions on how to create a Ranorex snapshot are available in our user guide: How to Create a Ranorex Snapshot

Please also include the details about your version of Windows and your version of Chrome.

Regards,
Tomaž
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