Error on Log saving

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KapacRus
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Error on Log saving

Post by KapacRus » Thu Mar 06, 2014 8:31 am

Hi, we have ranorex license server installed on Windows Server 2012 core. If I click "Save Server Log..." button erroe is appear.

Reroner version is 5.0.0.
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Re: Error on Log saving

Post by Support Team » Fri Mar 07, 2014 12:42 pm

Hi,

Could it be that you used the *.msi file for the installation?
Can you try to reinstall the License Server with the RanorexLicenseServer 5.0.0.exe file?

Thanks,
Markus
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KapacRus
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Re: Error on Log saving

Post by KapacRus » Fri Mar 07, 2014 2:29 pm

Hi Markus,
No, I used exe file. Same file on your link.

KapacRus
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Re: Error on Log saving

Post by KapacRus » Tue Mar 11, 2014 7:42 am

And it's me again. There be any solution? I dont want install gui on server only for ranorexserver.

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Re: Error on Log saving

Post by Support Team » Thu Mar 13, 2014 2:55 pm

Hi,

I am very sorry for the slow response!
May I ask you to translate the error message to English?
This will help us analyzing the issue.

Thanks in advance!

Regards,
Markus
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KapacRus
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Re: Error on Log saving

Post by KapacRus » Fri Mar 14, 2014 8:44 am

Yes, of course:
Creating an instance of the COM component with CLSID {C0B4E2F3-BA21-4773-8DBA-335EC946EB8B} from the IClassFactory failed due to the following error: 80040111.

And again, i use Microsoft Windows Server 2012 R2 Standard Core and Ranorex Server 5.0.0

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Re: Error on Log saving

Post by Support Team » Mon Mar 17, 2014 11:49 am

Hi,

Thanks for translating it :).
You are getting the error message because the SaveFile dialog cannot be shown because of the Core version of Windows Server.
You need to configure the machine in a way that it is possible to show the standard Windows dialogs as the SaveFile and OpenFile Dialog.

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Markus
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KapacRus
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Re: Error on Log saving

Post by KapacRus » Mon Mar 17, 2014 12:00 pm

Is OpenFile Dialog in notepad one of standard windows dialogs? Because it work fine...
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KapacRus
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Re: Error on Log saving

Post by KapacRus » Thu Mar 20, 2014 6:48 am

Any comments? Maybe i should write a letter, for more quick response?

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odklizec
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Re: Error on Log saving

Post by odklizec » Thu Mar 20, 2014 8:30 am

Hi,

Google shows many discussions about problem like this. For example, it could be a problem of insufficient permissions. Try to run the license app as Administrator (see this post. Another thing you might try is to run the Rx license app in the XP compatibility mode (see this post). Yet another reason could be that there is something broken in your system. A dll is missing or not registered. Unfortunately, this one could be hard to find. Just try to reinstall the license app.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

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Re: Error on Log saving

Post by Support Team » Thu Mar 20, 2014 5:17 pm

Hi KapacRus,

Please note that Windows Server 2012 Core is not listed on the section "Supported Operating Systems" on our web site. That means that it is not supported by Ranorex.
Windows Server 2012 Core is not designed to run third-party gui tools and that's the reason why it is not supported by Ranorex.
As odklizec already mentioned there could be several reasons for that issue. Maybe one of the links odklizec provided can help solving the issue.
I hope you understand that point of view.

Regards,
Bernhard
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Re: Error on Log saving

Post by KapacRus » Fri Mar 21, 2014 6:25 am

Hi Bernhard,
Windows Server 2012 Core is not designed to run third-party gui tools
It's not true. Third-party gui programm work normally on core version, especially it concerns applications such as ranorex server whit one windows and 3 buttons.
I hope you understand that point of view.
Of course i understand, but this is very unpleasant surprise that you hid behind a section "Supported Operating Systems" in this issues.

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odklizec
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Re: Error on Log saving

Post by odklizec » Fri Mar 21, 2014 8:01 am

Hi,

Did you check any of the links I've suggested?
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

krstcs
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Re: Error on Log saving

Post by krstcs » Fri Mar 21, 2014 3:22 pm

They did not "hide behind' anything.

Server CORE is NOT supported, that is stated very clearly on the system requirements page. You should have read that before you tried to use it.

Server CORE DOES NOT support 3rd party tools, which means they may or may not work. It doesn't mean that they definitely won't work, but that you will get no support from Microsoft or the tool maker (in this case Ranorex) if you try to use it.

If you can't get the system to work with CORE, then you will need to upgrade to Server Standard before you will get support for Ranorex.
Shortcuts usually aren't...

KapacRus
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Re: Error on Log saving

Post by KapacRus » Fri Mar 21, 2014 3:37 pm

odklizec, thx for suggestions. I will try on next week and post result. :)
krstcs I say my opinion on this issue, you may be disagree with me. It is your right. Ranorex server installed on server as servise and work perfectly. I can live without logs. But as i see you have not read my post if say that system not work. :wink: