Failed to update ranorex service error is displayed.

Ask general questions here.
Divya
Posts: 2
Joined: Wed Nov 22, 2017 6:09 am

Failed to update ranorex service error is displayed.

Post by Divya » Wed Nov 22, 2017 6:27 am

After connecting the device using usb clicking on add endpoint the error is displayed as “Failed update ranorex service”
Attachments
1.png
1.png (66.91 KiB) Viewed 313 times

asdf
Posts: 174
Joined: Mon Mar 21, 2016 3:16 pm

Re: Failed to update ranorex service error is displayed.

Post by asdf » Tue Nov 28, 2017 9:36 am

Have you already tried to install it through the Instrumentation Wizard itself?
I had the same problem, every time I added the endpoint. However, manually updating the Ranorex Service app resolved the problem on my side.

Divya
Posts: 2
Joined: Wed Nov 22, 2017 6:09 am

Re: Failed to update ranorex service error is displayed.

Post by Divya » Tue Nov 28, 2017 9:53 am

Thank you so much for you help. Currently we are facing another issue as explained below. Please suggest if you have any idea on the same.

From View menu-> on selecting View Spy, Under mobile device section , the AppConnectionEstablish Status is False. Can anyone please suggest how to make the status to True so that the Ranorex will identify the application. Attached the screenshot for reference.
Attachments
Untitled.png
Untitled.png (55.57 KiB) Viewed 291 times