Failed to update ranorex service error is displayed.

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Divya
Posts: 2
Joined: Wed Nov 22, 2017 6:09 am

Failed to update ranorex service error is displayed.

Post by Divya » Wed Nov 22, 2017 6:27 am

After connecting the device using usb clicking on add endpoint the error is displayed as “Failed update ranorex service”
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asdf
Posts: 174
Joined: Mon Mar 21, 2016 3:16 pm

Re: Failed to update ranorex service error is displayed.

Post by asdf » Tue Nov 28, 2017 9:36 am

Have you already tried to install it through the Instrumentation Wizard itself?
I had the same problem, every time I added the endpoint. However, manually updating the Ranorex Service app resolved the problem on my side.

Divya
Posts: 2
Joined: Wed Nov 22, 2017 6:09 am

Re: Failed to update ranorex service error is displayed.

Post by Divya » Tue Nov 28, 2017 9:53 am

Thank you so much for you help. Currently we are facing another issue as explained below. Please suggest if you have any idea on the same.

From View menu-> on selecting View Spy, Under mobile device section , the AppConnectionEstablish Status is False. Can anyone please suggest how to make the status to True so that the Ranorex will identify the application. Attached the screenshot for reference.
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