FireFox Plugin Converting Accented Characters

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Adrian_R
Posts: 3
Joined: Mon Mar 06, 2017 7:53 pm

FireFox Plugin Converting Accented Characters

Post by Adrian_R » Tue Mar 07, 2017 5:24 pm

Hi,

I am using Ranorex 6.2.1 and when using the spy to view strings with accented characters in Firefox 51.0.1,
I can see that Ranorex is converting those accented characters (Sergio AGÜERO becomes Sergio AGÃERO). When I view the same string in Chrome with the spy the characters are not converted.

Is there a workaround for this and/or will this be addressed in the next release?

Cheers,

Adrian

asdf
Posts: 174
Joined: Mon Mar 21, 2016 3:16 pm

Re: FireFox Plugin Converting Accented Characters

Post by asdf » Wed Mar 08, 2017 4:01 pm

Hi Adrian,

Unfortunately, I'm not able to reproduce your issue. May I ask you to try if this also happens when tracking special characters in another website? (e.g. http://www.google.com)
If you send me the URL to your webpage, I would be able to take a deeper look into it.

Best regards,
asdf

Adrian_R
Posts: 3
Joined: Mon Mar 06, 2017 7:53 pm

Re: FireFox Plugin Converting Accented Characters

Post by Adrian_R » Wed Mar 08, 2017 5:19 pm

HI

I was able to replicate the issue on the following wiki page https://en.wikipedia.org/wiki/Sergio_Aguero tracking the page title (I couldn't post the link as a URL as Ranroex blocked me).

Regards,

Adrian

krstcs
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Re: FireFox Plugin Converting Accented Characters

Post by krstcs » Wed Mar 08, 2017 7:53 pm

EDIT: OK, I hadn't updated Firefox in a while, so editing to reflect FF 51.0.1.

It appears that the Caption is fine, so as a workaround you can use that, but the Page and Page URL values are misreading the "%C3%BC" as two HTML decodes instead of the unicode decode it should be. This does appear to be a bug in RANOREX.

The Chrome version is correct.
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Support Team
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Re: FireFox Plugin Converting Accented Characters

Post by Support Team » Thu Mar 09, 2017 9:24 am

Hi guys,

This issue has been fixed in the Firefox extension. In order to make it work, manually update the Ranorex Automation NG if the automatic updates for add-ons are disabled. After the update the plugin should have the version 1.0.8.
Firefox-Add-ons Manager.png
Firefox-Add-ons Manager.png (16.65 KiB) Viewed 815 times
I hope this information will help you.

Sincerely,
Tomaž
.
Image

Adrian_R
Posts: 3
Joined: Mon Mar 06, 2017 7:53 pm

Re: FireFox Plugin Converting Accented Characters

Post by Adrian_R » Fri Mar 10, 2017 1:09 pm

Hi Tomaž,

That worked perfectly.

Thanks for the help.

Adrian