get empty screenshot

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ken
Posts: 9
Joined: Fri Jan 16, 2015 4:55 am

get empty screenshot

Post by ken » Wed Jan 28, 2015 7:02 am

A serious question,when i get the screenshot using "validate",the image always get empty as shown below,sometimes can get expected image,any one please helps me,thank you.
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snapshot.jpg
snapshot.jpg (185.22 KiB) Viewed 555 times
Last edited by Support Team on Wed Jan 28, 2015 7:18 am, edited 1 time in total.
Reason: replaced "snapshot" with "screenshot"

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odklizec
Ranorex Guru
Ranorex Guru
Posts: 3930
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: get empty screenshot

Post by odklizec » Mon Feb 16, 2015 8:27 am

Hi,

Go to Global Settings >> Advanced and here uncheck "Use hidden screenshot capturing". I'm not sure this will help with your problem, but it's definitely worth a try.
Attachments
screenshot.png
screenshot.png (52.96 KiB) Viewed 522 times
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration