get empty screenshot

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Joined: Fri Jan 16, 2015 4:55 am

get empty screenshot

Post by ken » Wed Jan 28, 2015 7:02 am

A serious question,when i get the screenshot using "validate",the image always get empty as shown below,sometimes can get expected image,any one please helps me,thank you.
snapshot.jpg (185.22 KiB) Viewed 862 times
Last edited by Support Team on Wed Jan 28, 2015 7:18 am, edited 1 time in total.
Reason: replaced "snapshot" with "screenshot"

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Re: get empty screenshot

Post by odklizec » Mon Feb 16, 2015 8:27 am


Go to Global Settings >> Advanced and here uncheck "Use hidden screenshot capturing". I'm not sure this will help with your problem, but it's definitely worth a try.
screenshot.png (52.96 KiB) Viewed 829 times
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
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