get empty screenshot

Ask general questions here.
ken
Posts: 9
Joined: Fri Jan 16, 2015 4:55 am

get empty screenshot

Post by ken » Wed Jan 28, 2015 7:02 am

A serious question,when i get the screenshot using "validate",the image always get empty as shown below,sometimes can get expected image,any one please helps me,thank you.
You do not have the required permissions to view the files attached to this post.
Last edited by Support Team on Wed Jan 28, 2015 7:18 am, edited 1 time in total.
Reason: replaced "snapshot" with "screenshot"

User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 7470
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: get empty screenshot

Post by odklizec » Mon Feb 16, 2015 8:27 am

Hi,

Go to Global Settings >> Advanced and here uncheck "Use hidden screenshot capturing". I'm not sure this will help with your problem, but it's definitely worth a try.
You do not have the required permissions to view the files attached to this post.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration