Hi,
I am getting a report exception error while running my Ranorex test cases
"HRESULT 0x800A03EC"
Please help me to resolve the issue
Please find the attached screenshot for reference
Regards
Getting Report Exception "HRESULT 0x800A03EC"
Getting Report Exception "HRESULT 0x800A03EC"
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Re: Getting Report Exception "HRESULT 0x800A03EC"
Hello premravi,
would you mind providing more information? Which Ranorex version are you currently using? At which point in your test exactly does this message occur? Are you also using the Jenkins plug-in? Are you using a custom Report?
Please reset all your report settings to the default values and check if the issue persists.
Regards,
Bernhard
would you mind providing more information? Which Ranorex version are you currently using? At which point in your test exactly does this message occur? Are you also using the Jenkins plug-in? Are you using a custom Report?
Please reset all your report settings to the default values and check if the issue persists.
Regards,
Bernhard
Re: Getting Report Exception "HRESULT 0x800A03EC"
Hi,
Which Ranorex version are you currently using? ------- Latest 9.1.2
At which point in your test exactly does this message occur? ------ Immediately after clicking on Run button
Are you also using the Jenkins plug-in?----NO
Are you using a custom Report?------ NO
I have never touched default settings till date, The only setting which I changed is >>>>>> Inside Repository setting >>>> Imaging >>>> Increase the timeout setting to 3 min
That's it
Please help me to resolve the issue
Regards
Which Ranorex version are you currently using? ------- Latest 9.1.2
At which point in your test exactly does this message occur? ------ Immediately after clicking on Run button
Are you also using the Jenkins plug-in?----NO
Are you using a custom Report?------ NO
I have never touched default settings till date, The only setting which I changed is >>>>>> Inside Repository setting >>>> Imaging >>>> Increase the timeout setting to 3 min
That's it
Please help me to resolve the issue
Regards
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Re: Getting Report Exception "HRESULT 0x800A03EC"
Hello premravi,
Thank you for the information. Did you already try to re-install Ranorex and do you see this message also on brand new Ranorex solutions?
In order to analyze the issue in more detail, I think we will need your Ranorex Solution. Would you mind creating a support ticket and upload the compressed solution? We will be happy to help you solving the issue.
Regards,
Bernhard
Thank you for the information. Did you already try to re-install Ranorex and do you see this message also on brand new Ranorex solutions?
In order to analyze the issue in more detail, I think we will need your Ranorex Solution. Would you mind creating a support ticket and upload the compressed solution? We will be happy to help you solving the issue.
Regards,
Bernhard
Re: Getting Report Exception "HRESULT 0x800A03EC"
Hi,
Yes, I tried reinstalling Ranorex and running the scripts but still getting the same error
Ok, will create a support ticket
Regards
Yes, I tried reinstalling Ranorex and running the scripts but still getting the same error
Ok, will create a support ticket
Regards
Re: Getting Report Exception "HRESULT 0x800A03EC"
Hi,
Yes, I am using Custom Reports,
I am using html reports to generate my results
I misunderstood your question earlier
Please help me to resolve the issue
Regards
Yes, I am using Custom Reports,
I am using html reports to generate my results
I misunderstood your question earlier
Please help me to resolve the issue
Regards
Re: Getting Report Exception "HRESULT 0x800A03EC"
The issue is something specific to Excel configuration with my Ranorex framework
Moreover, while raising a support ticket it is asking for license key
I am using a licensed software but it is the property of my organization so license related details I cannot get it
Is there any other way to raise the support ticket ?
Regards
Moreover, while raising a support ticket it is asking for license key
I am using a licensed software but it is the property of my organization so license related details I cannot get it
Is there any other way to raise the support ticket ?
Regards
- Support Team
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Re: Getting Report Exception "HRESULT 0x800A03EC"
Hi premravi,
If you have a Ranorex License with active support, you can also authenticate yourself with your company's support key. If you do not have this support key, please contact us at authentication_AT_ranorex.com with your company's name and any other account identifying information. We will be happy to find your account and provide you with your company's unique support key.
Cheers,
Ned
If you have a Ranorex License with active support, you can also authenticate yourself with your company's support key. If you do not have this support key, please contact us at authentication_AT_ranorex.com with your company's name and any other account identifying information. We will be happy to find your account and provide you with your company's unique support key.
Cheers,
Ned