How to close my ticket

Best practices, code snippets for common functionality, examples, and guidelines.
csolanki
Posts: 73
Joined: Thu Mar 22, 2018 8:51 am

How to close my ticket

Post by csolanki » Tue Sep 04, 2018 8:02 am

Hi Team,

I would like to know is there any way to close my ranorex ticket by myself.

Regards,
Charu

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odklizec
Ranorex Guru
Ranorex Guru
Posts: 3908
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: How to close my ticket

Post by odklizec » Tue Sep 04, 2018 12:24 pm

Hi,

If you mean the Ranorex support form-based ticket, then there is no way for you to close it, except to ignore the ticket for a week or so and it closes automatically. Or you may reply to the ticket with request to close it.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

csolanki
Posts: 73
Joined: Thu Mar 22, 2018 8:51 am

Re: How to close my ticket

Post by csolanki » Wed Sep 05, 2018 4:28 pm

Got it, Thanks.

PS.Just thought may be more tickets can full the support team bucket. If user themselves can close them, it will be useful for the support team.