How to release license from one machine

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Saha
Posts: 39
Joined: Tue Mar 01, 2011 6:20 pm

How to release license from one machine

Post by Saha » Fri Apr 01, 2011 9:17 pm

Hi,

We have floating license for Ranorex. We have to often install license in different machines for our testing purposes. We tried following ways

1. Close Ranorex from one machine.
2. Open Ranorex studio from another machine and install license in it.
But everytime we got this message saying that "no suitable licese was available....". We tried to wait for few mins but license was never unlocked. Only way it works for now is restart the license server which is not possible to do it always.

Do you have any suggestions ?

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Support Team
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Site Admin
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Location: Graz, Austria

Re: How to release license from one machine

Post by Support Team » Mon Apr 04, 2011 10:26 am

Hi,

if all Ranorex software has been closed properly there should be no reason for unlocking the license.
So try to find out if all Ranorex software is closed properly, which means not only Ranorex Studio, but also Spy and standalone Recorder by using the task manager. If there are any Ranorex software or automated test executables still running, try to close those processes properly.
Also, try to find out which machine has the ip-adress the license is locked to an see if there is Ranorex Software running on it.

Kind regards,
Tobias
Support Team
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