How to Transfer License Manager to other machine

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Joined: Sat Aug 05, 2017 5:16 pm

How to Transfer License Manager to other machine

Post by lupacexi » Sat Aug 05, 2017 5:40 pm

Hi there,

I have two machines with no internet. Ranorex License Manager is running on Machine-1 with floating type license registered on it.
How to transfer License Manager to other machine. I found on internet that I need to uninstall the license first on License Manager but how will I uninstall the license from Machine-1

1) If there is no internet connection ?
2) If the Machine-1 crashes ?

Please suggest how to transfer the License Manager on Machine-2. We are using Ranorex version 6.1.0.

Thanks for your time and consideration.

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Re: How to Transfer License Manager to other machine

Post by Support Team » Mon Aug 07, 2017 3:12 pm

Hi lupacexi,

In order to uninstall the license on your offline machines, you can also use the "Un-install" option in the context menu as described in our Online User Guide - Chapter Licensing. But in this case, you should get an auto-generated email that contains all the information we would need to remove the authentication from our side.
Please send this content either to [email protected] or [email protected] from a machine that has access to the internet.

Should you face any issues during this process, please do not hesitate to contact us on the above mentioned addresses and we would be happy to conduct a brief remote session to guide you through these steps.

Markus (S)