IE 11 stops working

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Posts: 26
Joined: Wed Aug 24, 2011 10:39 pm

IE 11 stops working

Post by fwason » Mon Jan 11, 2016 5:40 pm

There is some info on the web regarding add ons, other info regarding patches to IE\Windows. This seems to happen with some frequency… the below event log info is from a Windows 8.1 desktop. The add ons which are enabled are the Ranorex add on only.

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
Faulting module name: MSHTML.dll, version: 11.0.9600.18125, time stamp: 0x56436160
Exception code: 0xc0000005
Fault offset: 0x00096228
Faulting process id: 0xf80
Faulting application start time: 0x01d14c882eddb46e
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\MSHTML.dll
Report Id: 88525eb0-b87b-11e5-beb8-782bcb8f1980
Faulting package full name:
Faulting package-relative application ID:

several online posts point to third party extensions

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Posts: 2683
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Re: IE 11 stops working

Post by krstcs » Mon Jan 11, 2016 6:58 pm

Please include the following when raising issues on the forums:

1. ***Ranorex Version (5.4.4 is current)***
2. Windows Version
3. Technology of system under test
4. A Ranorex Snapshot (not a screenshot) of the item in question, if applicable
5. The script or code in question, if able

In this case, have you tried uninstalling Ranorex and trying it again without Ranorex installed? Please uninstall and then reboot in order to ensure that old Ranorex libraries are no longer referenced.

If that works, please re-install Ranorex 5.4.4 ( ... -5.4.4.exe) and try it again (older versions are no longer supported). If it still happens in 5.4.4, then it might be a bug. If it doesn't, then it was probably an install problem.
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