IE11 crashing in Windows 8.1

Ask general questions here.
User avatar
Aracknid
Posts: 342
Joined: Tue Aug 10, 2010 3:23 pm
Location: Toronto, Ontario, Canada

IE11 crashing in Windows 8.1

Post by Aracknid » Thu Jan 09, 2014 10:27 pm

Hi,

I'm using Ranorex 4.0.6 on Windows 8.1 with IE 11. We ran all our scripts (almost 1000 of them) and had no issues except for this: IE11 crashes under 'certain' circumstances for 2 of my scripts (about 90% of the time).
IE crash.JPG
IE crash.JPG (14.03 KiB) Viewed 1415 times
These scripts are in Silverlight objects in the web page. I have plenty of Silverlight tests that are working fine and use the same code framework. I have no idea why these specific tests are failing at these exact same points every time.

In trying to narrow down the problem, I tried these same scripts in Windows 7 SP1 with IE11 and they worked without issues. You might ask, "Maybe it's the application under test?" Perhaps, but no one has ever seen a crash here before and you cannot get it to crash manually... And to complicate it more, it's impossible to manually do exactly what the script is doing because of all the very odd and non-user specific things being done to work with the Silverlight object(s).

What I thought was the problem was the Ranorex code to 'EnsureVisible' on the checkbox item. My code was crashing when trying to click a checkbox object. The checkboxes are in a list control, and there are many of them and they are not all visible and must be scrolled into view. Through trial and error I found that after I do the 'EnsureVisible' I needed to have a delay... possibly to give it enough time to sort itself out under the covers. This seemed to help. But then the problem just ended up happening shortly thereafter when I was simply trying to 'click' on a button object. I'm now assumming that somewhere along the line, under the covers, something bad is happening and it's not obvious what is causing it and it manifests itself at the point that I click the button.

At this point I don't know what to do. So I figured I'd ask if you knew of any problems with Silverlight and Windows 8.1 and IE11? Or perhaps there's some tool that I can run that will trap info about what's causing the crash?

Any help would be appreciated...

Thanks,

Aracknid.

User avatar
mebner
Posts: 61
Joined: Tue Dec 17, 2013 6:42 pm

Re: IE11 crashing in Windows 8.1

Post by mebner » Tue Jan 14, 2014 6:30 pm

Hi,

We are currently not aware of any issues with Silverlight and Windows 8.1.

Could we get access to your Silverlight page? This would allow us to reproduce and analyze the issue.

Regards,
Markus

User avatar
Aracknid
Posts: 342
Joined: Tue Aug 10, 2010 3:23 pm
Location: Toronto, Ontario, Canada

Re: IE11 crashing in Windows 8.1

Post by Aracknid » Tue Jan 14, 2014 7:29 pm

Hi,

Sorry, access denied. :lol:

There's no way to get anything I test to you, but it might be possible for you to WebEx into my environment. Is that something you would want to do? It still won't help you though unless you have tools to figure out what is happening, and if you have tools, then perhaps I can get those and just send you the info?

Aracknid.

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: IE11 crashing in Windows 8.1

Post by Support Team » Tue Feb 11, 2014 3:44 pm

Hi Aracknid,

I’m sorry about that late reply.
Does the issue still exist?

You wrote: "specific tests are failing at these exact same points every time", so it seems to have something to do with the elements the specific actions are related to.
Can you send or post us a Ranorex snapshot of these elements?
Does the IE also crash when you just track these elements?

Regards,
Markus
.
Image

User avatar
Aracknid
Posts: 342
Joined: Tue Aug 10, 2010 3:23 pm
Location: Toronto, Ontario, Canada

Re: IE11 crashing in Windows 8.1

Post by Aracknid » Tue Feb 11, 2014 4:23 pm

Hi. I'll get back to you with more info at some point in the future as I've moved on to work on some other project and this is not a high priority at the moment (last time I tried the scripts, they were failing, but it's only a few scripts out of almost 1000 of them...). It might be a few weeks.

Aracknid.