In recording only Mouse Down events are comming

[Hari]

Hi ,
I have recorded one page But I have seen that in recording.rxrec page Only Mouse Down events are comming at place of Mouse Click event.
So I am not able to paly the recorded page.
Please suggest the solutions.
For details plese refer the Attached file.

regards,
Hari

[Support Team]

Hi,

please make sure that "Use asynchronous dispatching of mouse and keyboard events" is activated in General section of Ranorex Settings, deactivate McAffe anti virus software and try to record a click event again.

Kind regards,
Tobias
Support Team

[harendra]

Hi,

I do see an issue with finding this setting. Where is this?

Also I have been facing a problem as when we click a button for a recording on one machine it works ok, but the same mouse click doesnt work on some other machine.

Is this a problem?

Regards
Harendra

[Support Team]

Hi,

You will find the setting in the "Global Settings" window in Ranorex Studio.

Settings.png

A click should work on every machine, did you get an error message, or could the element not be found on the other machines?

Regards,
Markus
Ranorex Support Team

[harendra]

Hi,

Thanks for the information, I think it was an element not found error message for most of it, but just one more thing then we use Sophos antivirus in our company. Are we prone to get missing mouse clicks then for this.

Regards
Harendra

[Support Team]

Hi,

Thanks for the information, I think it was an element not found error message for most of it, but just one more thing then we use Sophos antivirus in our company. Are we prone to get missing mouse clicks then for this.

you can find out if the mentioned software affects your automation process by simply deactivating it and see if there are any changes within automation.

Regards,
Tobias
Ranorex Team