Instant Recording freezes the mouse

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zoework
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Instant Recording freezes the mouse

Post by zoework » Tue Jul 14, 2015 8:57 pm

I use a Ranorex script to navigate to a certain point in my application and would then like to create a new script by recording from that point onwards. However, as soon as I click Record->Instant Recording, the mouse pointer does not move anymore. The little red dot moves a little. I have to press Ctrl-Alt-Delete and logoff to get mouse movement back.
I cannot take a screenshot because I have to force logoff to be able to recover.
Thanks,
Zoë (aka zoework)

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odklizec
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Re: Instant Recording freezes the mouse

Post by odklizec » Wed Jul 15, 2015 7:19 am

Hi,

I'm not experiencing such issue and I'm using instant recording frequently (on Win7 machine). What's your OS (desktop or virtual machine)?
Pavel Kudrys
Ranorex explorer at Descartes Systems

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  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

jma
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Re: Instant Recording freezes the mouse

Post by jma » Wed Jul 15, 2015 10:05 am

Hi zoework,

it would be great if you could provide more detailed information about the issue.

Which OS/Ranorex version are you using? Does the problem occur only for a specific project or do you have a general problem with Ranorex Studio?

Fergal
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Re: Instant Recording freezes the mouse

Post by Fergal » Wed Jul 15, 2015 10:59 am

On older versions of Ranorex, I had similar freezing issues, when I tried to record at the same time as the Windows Snipping Tool was open. Is it possible that it or a similar open application is causing the issue for you?

zoework
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Re: Instant Recording freezes the mouse

Post by zoework » Wed Jul 15, 2015 2:03 pm

It is entirely possible that the Windows Snipping Tool is the culprit. I closed it and am now able to do instant recording.
Thank you,
Zoe
Thanks,
Zoë (aka zoework)

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Re: Instant Recording freezes the mouse

Post by Support Team » Thu Jul 16, 2015 7:20 am

Hello,

thank you Fergal, for sharing your experiences with Ranorex.

@Zoe: It would be very helpful if you could provide us with more information about your test environment (OS, .NET framework etc.). Do you use the latest version, Ranorex 5.4?

Thank you in advance.

Regards,
Johannes
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zoework
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Joined: Tue Jan 27, 2015 10:44 pm
Location: Charlotte, NC, USA

Re: Instant Recording freezes the mouse

Post by zoework » Thu Jul 16, 2015 2:40 pm

Johannes,
My problem is solved. I had the Snipping Tool open and as soon as I closed it, I was able to record properly.
Not sure why you need my OS details, but I'm using the Windows 7, .NET 4.5 and Ranorex Studio 5.4
Regards,
Zoe
Thanks,
Zoë (aka zoework)