Instant Recording freezes the mouse

[zoework]

I use a Ranorex script to navigate to a certain point in my application and would then like to create a new script by recording from that point onwards. However, as soon as I click Record->Instant Recording, the mouse pointer does not move anymore. The little red dot moves a little. I have to press Ctrl-Alt-Delete and logoff to get mouse movement back.
I cannot take a screenshot because I have to force logoff to be able to recover.

[odklizec]

Hi,

I'm not experiencing such issue and I'm using instant recording frequently (on Win7 machine). What's your OS (desktop or virtual machine)?

[jma]

Hi zoework,

it would be great if you could provide more detailed information about the issue.

Which OS/Ranorex version are you using? Does the problem occur only for a specific project or do you have a general problem with Ranorex Studio?

[Fergal]

On older versions of Ranorex, I had similar freezing issues, when I tried to record at the same time as the Windows Snipping Tool was open. Is it possible that it or a similar open application is causing the issue for you?

[zoework]

It is entirely possible that the Windows Snipping Tool is the culprit. I closed it and am now able to do instant recording.
Thank you,
Zoe

[Support Team]

Hello,

thank you Fergal, for sharing your experiences with Ranorex.

@Zoe: It would be very helpful if you could provide us with more information about your test environment (OS, .NET framework etc.). Do you use the latest version, Ranorex 5.4?

Thank you in advance.

Regards,
Johannes

[zoework]

Johannes,
My problem is solved. I had the Snipping Tool open and as soon as I closed it, I was able to record properly.
Not sure why you need my OS details, but I'm using the Windows 7, .NET 4.5 and Ranorex Studio 5.4
Regards,
Zoe