IOS Mobile Recording: Root Element Missing Error

[Rahul Sharma]

If i am trying to Start Mobile Recording on IOS Device it was Showing : Root Element Missing Error.
Ranorex Studio Version is: 5.2.0.20272
IOS Version: 8
Mobile Device: iPod,iPhone

[Support Team]

Hi Rahul,

Unfortunately we are not aware of such an issue. May I ask you to provide additional information about your test environment?
Therefore, please answer the following questions:

• Does this problem also occur with other applications?
• Is the application instrumented correctly?
• How is your device connected with Ranorex (WiFi/USB)?
• Please also describe the steps you’ve done in more detail.

This will help us to analyze the issue in more detail.
Thank you in advance.

Regards,
Markus (S)

[Rahul Sharma]

Hi

To make issue more clear to your understanding i am sending you details asked by you:

1. I am using 32 bit Windows XP service pack 3 .
2. I have followed all the steps mentioned in help document to ensure proper instrumentation of IPA.
3.Same problem is occurring with sample IPA also.
4. I connected device using USB.
5. Following steps i have followed during application preparation for testing.

* I used Xcode 5.1 for instrumentation.
* library file used for instrumentation "libRxAutomationUni_170.a".
* Application is prepared and deployed on device using Xcode.
* Opened device on XP machine using USB Connection.
* Created new project solution in Ranorex Studio.
* Click on start recording after selecting mobile recording in recorder setting page and it throws the error "Root Element is Missing".

[Support Team]

Hi Rahul,

We are currently analyzing this problem on our side and we will get back to you by email.

regards,
Markus (S)