Iphone xr not detecting

Mobile Testing, Android App Testing.
asivanan
Posts: 4
Joined: Fri Feb 22, 2019 2:16 pm

Iphone xr not detecting

Post by asivanan » Fri Feb 22, 2019 2:20 pm

Target USB device always says "No USB devices found". I was able to add the device successfully under "Endpoints".


Kindly guide me asap so that connected device is visible there
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odklizec
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Re: Iphone xr not detecting

Post by odklizec » Mon Feb 25, 2019 9:16 am

Hi,

How exactly did you add the device? Does it say "connected" in the list of endopints? Are you sure there is installed iTunes on your computer?
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

asivanan
Posts: 4
Joined: Fri Feb 22, 2019 2:16 pm

Re: Iphone xr not detecting

Post by asivanan » Tue Feb 26, 2019 9:18 am

Hi

Thanks for the reply..Kindly check the screenshots

.Endpoints says connected and Itunes shows the devices.
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odklizec
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Re: Iphone xr not detecting

Post by odklizec » Tue Feb 26, 2019 2:22 pm

Hi,

This is really weird. Once the device is added as a new endpoint and successfully connected, it should be visible in the list of USB devices. What Ranorex version do you use? As of now, I would suggest not to go to 9.0 and rather stick with previous 8.3.2. On the other hand, I've successfully instrumented and delivered an app on Android device, using Ranorex 9.0. But instrumentation of iOS apps is something completely different. So if 8.3.2 does not help, I would suggest to contact directly Ranorex support (via their support form).
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

asivanan
Posts: 4
Joined: Fri Feb 22, 2019 2:16 pm

Re: Iphone xr not detecting

Post by asivanan » Fri Mar 01, 2019 9:44 am

I am using 9.0.0. Well, the process I followed was Instrumented the application and as the device was not shown. I used Itunes for the installation process.

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RobinHood42
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Joined: Fri Jan 09, 2015 3:24 pm

Re: Iphone xr not detecting

Post by RobinHood42 » Mon Mar 04, 2019 10:57 am

Hi,
"I used Itunes for the installation process."
Maybe you could explain that in more detail?

Furthermore, I would suggest resetting the "Trusted computers" -> Reset trust

Afterwards, please try to re-add the device and use Ranorex to instrument and deploy your application under test.

Cheers,
Robin

marcin1234
Posts: 1
Joined: Thu Apr 18, 2019 9:26 am

Re: Iphone xr not detecting

Post by marcin1234 » Thu Apr 18, 2019 9:32 am

I got similar issue: iPad was connected to the Ranorex endpoint only through WiFi and it was not visible through USB.
What helped to me to fix that issue was following general suggestions how to connect iPad to a PC with windows using iTune application. After going through all steps with iTune there was not any issue in Ranorex with discovering iPad USB endpoint.
I hope this will help others.