Issue Regarding Runtime Floating licences

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benny28
Posts: 34
Joined: Thu May 31, 2012 4:48 pm
Location: London
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Issue Regarding Runtime Floating licences

Post by benny28 » Tue Aug 12, 2014 4:46 pm

The issue is I had 3 Runtime Floating licence installed on a Licence Server.

This Licence Server machine had a hard-drive failure and is now unusable. I then installed a new Licence Server onto a new machine. But when I tried to authenticate (using either the Licence Server tool or web version) my 3 Runtime licences they each fail with the error:

“Failed to authenticate licence: The number of installations allowed for this licence key has been exceeded”

Do you need to remove an association on your Ranorex servers, so that I can re-assign my licence to another Licence Server? This is a major blocker for me right now.

krstcs
Ranorex Guru
Posts: 2683
Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Issue Regarding Runtime Floating licences

Post by krstcs » Tue Aug 12, 2014 4:57 pm

Please send an email to [email protected]. They are more responsive through email for issues like this, and it is probably better to handle it there anyway due to the nature of the issue.
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benny28
Posts: 34
Joined: Thu May 31, 2012 4:48 pm
Location: London
Contact:

Re: Issue Regarding Runtime Floating licences

Post by benny28 » Wed Aug 13, 2014 10:14 am

This issue has been resolved by the support team, cheers.