Issue while launching desktop application on Server 2012

[magarwal19]

Hi Team,

I have a desktop application on which we are doing automation using Ranorex.
When we launch application on Server 2012 using Ranorex, then the values in the drop down of application are not populated, while when I open the application manually then all the values are populated properly.
I have observed this issue only when working with Server 2012. The application and ranorex works fine when i execute the suite in other OS like Server 2016 and Windows 10

[odklizec]

Hi,

Do you have set working directory in "Run App" action? This often fixes similar kind of issues.

WorkingDir.png (7.24 KiB) Viewed 351 times

[magarwal19]

Hi,

Yes it is setup properly. The code works fine on all other OS, even on Windows Server 2012 the application is launched, but the drop down values are not populated.

screenshot.jpg (25.35 KiB) Viewed 336 times

[mayo]

Hello magarwal19,

Based on the description it does sound like it is an environmental issue with Windows Server 2012, I recommend verifying Ranorex is running in administrator mode since the launched application will inherit the permissions. If the issue persists, providing Windows Logs as well as a snapshot of the application could offer some more insight into the issue.

[magarwal19]

Hi mayo,

Ranorex is do running by admin rights. The product i am testing is Idera SQLDM. Can you please connect to Roberto Guzman once.

[Support Team]

Hello Magarwal19,

It sounds like the issue may require some additional investigation. I recommend creating a support query with as much information as possible so the support team can look into this issue.

https://www.ranorex.com/support-query/

Regards,
Sean