it's not shown my app in ranorex services app

Mobile Testing, Android App Testing.
Hygiei4
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it's not shown my app in ranorex services app

Post by Hygiei4 » Thu Jun 27, 2019 4:24 pm

First of all, I'm a beginner, I watched webinar and I tried same paths with presenter.When I try instrument, apk installed
but I closed all caches.Normally application it would see when I start ranorex service like presenter shown his webinar.
But it didnt shown my phone. I tried another phone,and different apk(dropbox) results same.
Anyone have a idea?

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odklizec
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Re: it's not shown my app in ranorex services app

Post by odklizec » Fri Jun 28, 2019 7:52 am

Hi,

At first, 3rd party apps, like 'dropbox' for example, are most certainly impossible to instrument, because they are encrypted/obfuscated, which makes them impossible to instrument.

At next, I'm not quite sure if you successfully added your phone as Ranorex endpoint? If instrumentation wizard is not showing your phone, then it's most probably not added? In this case, you must follow the process of adding new phone as a new Ranorex endpoint. And for this is required phone manufacturer's USB driver installed on your PC. Are you sure you've installed proper USB driver? Usually, you can find it on manufacturer's web site.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

Hygiei4
Posts: 11
Joined: Thu Jun 27, 2019 4:16 pm

Re: it's not shown my app in ranorex services app

Post by Hygiei4 » Fri Jun 28, 2019 9:51 am

I added endpoint I connected my phone it's okey.My problem app didnt shown my phone

On presenter phone like this. but My phone clear I did same ways with him.
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aaa.png
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odklizec
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Re: it's not shown my app in ranorex services app

Post by odklizec » Fri Jun 28, 2019 10:03 am

Hi,

Unfortunately, I still don't quite understand, what is your problem? The app is successfully instrumented and loaded on one phone, but not on another (your) phone? Is there some kind of error issued during the app instrumentation?

BTW, Ranorex 8.3.0 is somewhat old and I'm sorry to say this, also buggy ;) You should use, at very least, Ranorex 8.3.3 or even better, most recent 9.1. It makes no sense to debug this kind of issue with an already obsolete and knowingly buggy version.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

Hygiei4
Posts: 11
Joined: Thu Jun 27, 2019 4:16 pm

Re: it's not shown my app in ranorex services app

Post by Hygiei4 » Fri Jun 28, 2019 10:10 am

this picture belong to presenter webinar
8.3.0 version because old webinar.
Problem is that:
As you see the picture presenter's phone seeing app.
But my phone didnt see app I did same ways I instrumented apk and automatically installed my phone
but I re-open ranorex services app I didnt see app on the screen like picture.

Hygiei4
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Joined: Thu Jun 27, 2019 4:16 pm

Re: it's not shown my app in ranorex services app

Post by Hygiei4 » Fri Jun 28, 2019 10:15 am

"At first, 3rd party apps, like 'dropbox' for example, are most certainly impossible to instrument, because they are encrypted/obfuscated, which makes them impossible to instrument."
I guess problem is that

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odklizec
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Re: it's not shown my app in ranorex services app

Post by odklizec » Fri Jun 28, 2019 10:19 am

Hi,

Please answer these questions:
Ranorex version?
Please share the screenshot of Ranorex settings (Settings >> Plugins tab >> Mobile section).
Phone manufacturer and Android version?
Could you please share the apk file you are trying to instrument?
Once the instrumentation process finishes, is there displayed success message and both Ranorex service app and your app are visibly installed on the phone?
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

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odklizec
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Re: it's not shown my app in ranorex services app

Post by odklizec » Fri Jun 28, 2019 10:21 am

Hygiei4 wrote:
Fri Jun 28, 2019 10:15 am
"At first, 3rd party apps, like 'dropbox' for example, are most certainly impossible to instrument, because they are encrypted/obfuscated, which makes them impossible to instrument."
I guess problem is that
Yes, it could very well be a problem, especially if you are trying to instrument an app downloaded form store. But if the app is encrypted/obfuscated, you should get a failure during the instrumentation process.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

Hygiei4
Posts: 11
Joined: Thu Jun 27, 2019 4:16 pm

Re: it's not shown my app in ranorex services app

Post by Hygiei4 » Fri Jun 28, 2019 2:51 pm

odklizec wrote:
Fri Jun 28, 2019 10:19 am
Hi,

Please answer these questions:
Ranorex version?
Please share the screenshot of Ranorex settings (Settings >> Plugins tab >> Mobile section).
Phone manufacturer and Android version?
Could you please share the apk file you are trying to instrument?
Once the instrumentation process finishes, is there displayed success message and both Ranorex service app and your app are visibly installed on the phone?
Ranorex 9.0.0
https://i.hizliresim.com/r0Vnmm.png
Xiaomi mi5 android version 8.0.0
apk = https://apkpure.com/tr/dropbox/com.dropbox.android
answer : When finished insturementing succes msg on ranorex studio and installed app my phone

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odklizec
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Re: it's not shown my app in ranorex services app

Post by odklizec » Fri Jun 28, 2019 3:28 pm

At first, please update Ranorex with most recent 9.1 or, at very least, 9.0.1. Ranorex 9.0 contained few nasty bugs. So it makes no sense to debug your problem with this version. Also, before you instrument the app with 9.1, manually delete both Ranorex app and already instrumented app from the phone.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

Hygiei4
Posts: 11
Joined: Thu Jun 27, 2019 4:16 pm

Re: it's not shown my app in ranorex services app

Post by Hygiei4 » Fri Jun 28, 2019 5:19 pm

Thank u I will try again