Key Sequences are not capturing during recording

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ziasim
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Joined: Wed Dec 16, 2015 4:03 pm

Key Sequences are not capturing during recording

Post by ziasim » Mon Mar 07, 2016 10:27 am

Hi,

We installed latest version of Ranorex 5.4.5.19XXXX which is licensed. We observed some abnormal behavior during recording. Some time it doesn't record key sequence actions at all, some time few actions missed while others recorded and on few occasions it records all key sequence actions.

User having this issue accessing Ranorex machine(VMWare machine) via RDP from her laptop HP ProBook450 and obviously using her laptop keyboard to perform key board actions.

We tried same version on different machine (Hyper-V and VMWare) to verify if this issue is related to platform but we are unable to reproduce it(Accessing VM machines through a different laptop using this laptop keyboard or an external keyboard).

What could be the possible reason for this problem?

Could it be specific to hardware, in this case our laptop HP ProBook450?

After installation, we didn't made any configuration changes regarding Ranorex as user just started to use it.

Any help would be highly appreciated.......!

Regards,

Zahid

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odklizec
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Re: Key Sequences are not capturing during recording

Post by odklizec » Tue Mar 08, 2016 8:28 am

Hi Zahid,

At first, I would suggest to disable the "Use asynchronous dispatching of mouse and keyboard events" option in the Global Settings advanced tab (option described >here<). This might help with recording on that particular machine.

Another thing you might try is to increase the "Keyboard-related action time" option (Global Settings >> Recorder Defaults tab).
Pavel Kudrys
Ranorex explorer at Descartes Systems

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