License manager issue

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dmalinovski
Posts: 1
Joined: Fri Jul 01, 2016 12:26 pm

License manager issue

Post by dmalinovski » Wed Sep 21, 2016 6:16 am

Hello,

Recently I have faced an issue, because of which I can no longer use Ranorex. Somehow i couldn’t enter the Ranorex Studio application, it said that the port was not open to the server. It was resolved, but then I somehow removed license key, and now when I want to add it again, I can’t do it. The edit field in License Manager is inactive. I have also contacted Raonorex support, they suggested to check if RanorexLicenseService is running, and it is stopped, but won't run after I set it to. Also tried delete the “LicenseManager.sdf” file as suggested, but that didn't work aswell.

Adding screenshots:
License manager not connected.png
License manager screen
License manager not connected.png (13.41 KiB) Viewed 619 times
Ranorex can't connect.PNG
ranorex screen
Ranorex can't connect.PNG (13.99 KiB) Viewed 619 times
Maybe someone has/had the same issue? how can I solve this.
Thanks

User avatar
RobinHood42
Posts: 239
Joined: Fri Jan 09, 2015 3:24 pm

Re: License manager issue

Post by RobinHood42 » Fri Sep 23, 2016 1:08 pm

Hi,

which version of the license manager do you use? There was a bug in the license manager 6.0. Try to install the latest version (6.1.0).

If this doesn't work check the Ranorex license manager service. Maybe the reason for that is a permission issue.

Cheers,
Robin