License Related Query

Ask general questions here.
premravi
Posts: 78
Joined: Tue Jan 08, 2019 1:55 pm

License Related Query

Post by premravi » Fri May 24, 2019 4:07 pm

Hi,

I have a floating license for Ranorex version 8.3

If I upgrade to 9.0.1 will it work ?

Why I am asking this question because I am getting the below error after upgrading my Ranorex to 9.0.1

Please find the below error

Application Insights Telemetry: {"name":"Microsoft.ApplicationInsights.b9e36fd89a5b45858c19fe3f37e254ce.Event","time":"2019-05-24T14:14:48.6574632Z","iKey":"b9e36fd8-9a5b-4585-8c19-fe3f37e254ce","tags":{"ai.internal.sdkVersion":"dotnet:2.3.0-41907","ai.device.osVersion":"Microsoft Windows NT 6.2.9200.0","ai.application.ver":"TestExecutable 9.0.1","ai.session.id":"51333767-509b-4514-bc99-f4a072966390","ai.cloud.roleInstance":"LHRWRK64W10041.enterprisenet.org","ai.user.id":"03-DE-B1-ED-34-AA-11-67-37-10-20-4C-F5-9D-08-C4-AB-E6-01-3C-00-3E-42-87-25-B9-8D-BA-9F-43-79-92"},"data":{"baseType":"EventData","baseData":{"ver":2,"name":"AppStarted","properties":{"Version":"9.0.1","IsRanorexInternalUser":"False","Executing .NET Version":"4.0.30319.42000","Theme":"None","OsLocale":"en-US","Monitors":"1","ai.device.screenResolution":"[]","Highest available .NET Version":"4.7.03056","OsVersion":"Windows 10 64bit","LicenseProduct":"Runtime","LicenseState":"Licensed","LicenseType":"Floating","Resolution":"[]","OsBuild":"10.0.17134","Executable":"TestExecutable"}}}}
Application Insights Telemetry: {"name":"Microsoft.ApplicationInsights.b9e36fd89a5b45858c19fe3f37e254ce.Event","time":"2019-05-24T14:14:50.4432726Z","iKey":"b9e36fd8-9a5b-4585-8c19-fe3f37e254ce","tags":{"ai.internal.sdkVersion":"dotnet:2.3.0-41907","ai.device.osVersion":"Microsoft Windows NT 6.2.9200.0","ai.application.ver":"TestExecutable 9.0.1","ai.session.id":"51333767-509b-4514-bc99-f4a072966390","ai.cloud.roleInstance":"LHRWRK64W10041.enterprisenet.org","ai.user.id":"03-DE-B1-ED-34-AA-11-67-37-10-20-4C-F5-9D-08-C4-AB-E6-01-3C-00-3E-42-87-25-B9-8D-BA-9F-43-79-92"},"data":{"baseType":"EventData","baseData":{"ver":2,"name":"GENERIC","properties":{"Parameter5":"False","Parameter4":"False","IsRanorexInternalUser":"False","Parameter3":"Default","Parameter2":"05/24/2019 14:14:49","Parameter1":"f73d6257-269e-447e-b95c-0c5a82857f35","ai.device.screenResolution":"[]","LicenseProduct":"Runtime","LicenseState":"Licensed","LicenseType":"Floating","EventName":"TestSuiteRunStarted","Parameter8":"None","Parameter6":"True"}}}}

User avatar
odklizec
Ranorex Guru
Ranorex Guru
Posts: 5071
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: License Related Query

Post by odklizec » Fri May 24, 2019 5:06 pm

Hi,

You should not get error like this in case of expired license. If your license is expired, you should not be able to run Ranorex at all. The Error looks like something else? I would suggest to completely uninstall Ranorex and then install it back.

License expiration depends on the original date of purchase. You are eligible for Ranorex updates (both major and minor versions) within one year from the date of purchase.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration