Lost connection to license

Ask general questions here.
Posts: 20
Joined: Wed Nov 04, 2015 11:12 am

Lost connection to license

Post by Danscorpio13 » Mon Apr 25, 2016 12:26 pm


Sounds bit odd but wondering if any one have a possible solution they could advise to retrieve our license please !!
Our Ranorex license was stored on a Virtual Machine but due to RDP issues our IT department have changed DNS server ID of this virtual Machine .Now we lost all connections with Ranorex license and cannot view any of them on license manager.Tryed to re-install but doest allow as they are locked with same vm with different DNS server ID .

Really appreciate your response.

User avatar
Support Team
Site Admin
Site Admin
Posts: 12169
Joined: Fri Jul 07, 2006 4:30 pm
Location: Houston, Texas, USA

Re: Lost connection to license

Post by Support Team » Mon May 02, 2016 9:34 am

Hi All,

I just want to inform you that we were in touch with Dan per email.
The problem was resolved by setting the IP or the host name of the license server manually in the license manager on the client machine.

Kind regards,