More than 5 minutes to open a Report (6.0.2)

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wlijo
Posts: 25
Joined: Thu May 07, 2015 8:50 pm

More than 5 minutes to open a Report (6.0.2)

Post by wlijo » Mon Aug 22, 2016 5:47 pm

Hi to all!

After the last update I need to spend more than 5 minutes to open a report, in the meantime I need to click in this pop up to continue in several opportunities.

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RANOREX 6.0.2
Edition: Windows 10 Pro
Version: 1607
OS Build: 14393.0

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Support Team
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Location: Graz, Austria

Re: More than 5 minutes to open a Report (6.0.2)

Post by Support Team » Tue Aug 23, 2016 2:28 pm

Hi wlijo,

I'm afraid the issue wasn't reproducible under the same conditions on our test environment (Ranorex 6.0.2/Windows 10, version 1607).

Please change the file extension of the report to html and try opening the report in Mozilla Firefox and in Internet Explorer.
  • ReportTest_20160823_151153.html
  • ReportTest_20160823_151153.html.data
Does it also take that long to display the report? Could you upload the compressed Ranorex Report in order I could try opening it on our machine?

Furthermore, I would suggest having a look at the following troubleshooting steps from the Microsoft web page. Basically, the report viewer is based on Internet Explorer.

Sincerely,
Johannes
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