Mouse click operations are not working

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phani.2905
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Re: Mouse click operations are not working

Post by phani.2905 » Thu Jun 26, 2014 11:28 am

Hi,

Has anyone faced this problem in the recent past :roll: ??? (Mouse Click show as Mouse Down, Mouse Up issue)

Thanks,
A.R. Phanindranath

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Re: Mouse click operations are not working

Post by Support Team » Mon Jun 30, 2014 8:04 am

Hello Phany,

Usually, the bugs related to the "Mouse Click"-action were resolved with our 4.1.5 release. Are you still facing issues? If yes, please try to explain the issue in more detail.

May I ask which version of Ranorex you are currently using?

Regards,
Robert
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jkumud
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Re: Mouse click operations are not working

Post by jkumud » Thu Mar 12, 2015 11:18 am

We are currently using 4.1.5.... Version in Citrix environment with web application...we have faced Click event Triggering problem in virtual machine..Details Below :

The problem we are facing with Click event....
Click event is working for same control one time.....
But in other run (any run) it tried to perform click....
But unable to fire the click event for that particular control (menu, button).....

Mean we can see that it Clicked on that button & menu but in real mean it unable to fire Click event....
In next run it may click on all control fine so this abrupt behaviour of Click event is unable to understand...
We have tried below thing but issue still exists :

Delay.Second(5); // Before each and every click we added 5 second delay
element.EnsureVisible();
element.Focus();
Validate.Exist(element);

If(element.enable)
{
Delay.Second(5); // Before each and every click we added 5 second delay
element.EnsureVisible();
element.Focus();
Validate.Exist(element);
Validation.exist also

}

Even we tried @visible=true and @enable=true in repository also..but issue still exists..
regarding application under test : Version in Citrix environment with web application...
even it perform click operation but unable to trigger click event in some run …may be in next run it works fine (click and trigger click event)..

can it be because of virtual machine issue because we are executing scripts on Citrix hvd machine (virtual environment)...because i have seen same kind of issue with virtual environment...


Awaiting your response...
Thanks..

krstcs
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Re: Mouse click operations are not working

Post by krstcs » Thu Mar 12, 2015 2:11 pm

Ranorex 4.1.5 is out of date. Please update to the current version of Ranorex (5.3.0) and see if that helps.
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phani.2905
Posts: 41
Joined: Thu Nov 07, 2013 12:19 pm

Re: Mouse click operations are not working

Post by phani.2905 » Thu Jul 21, 2016 11:43 am

Hi Team,

Its been many days that i had posted on Ranorex Forum.

I would like to know whether there are any disadvantages of recording/running scripts on a VMWare System through RDP. I am finding many of my scripts failing because of Time delays, Mouse clicks failures. :shock: :? :(

Reply me ASAP.

With Regards,
Phani

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Re: Mouse click operations are not working

Post by Support Team » Mon Jul 25, 2016 12:41 pm

Hi Phani,

In order to analyze your problem in more detail, I would like you to send an email to [email protected].
We can discuss further steps during a remote session if you want to.

I'm looking forward to your email.

Sincerely,
Matthias
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phani.2905
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Re: Mouse click operations are not working

Post by phani.2905 » Wed Jul 27, 2016 2:17 pm

Support Team wrote:Hi Phani,

In order to analyze your problem in more detail, I would like you to send an email to [email protected].
We can discuss further steps during a remote session if you want to.

I'm looking forward to your email.

Sincerely,
Matthias
Hi Matthias,

We shifted to VNC Remote Connection from RDP and Mouse Click issue is resolved. Probably You should investigate further as why Mouse clicks perform good while using VNC and why not with RDP. I am huge fan of ranorex and would love you guys to provide a solution for this issue.

With Regards,
A.R.Phanindranath(Phani)

krstcs
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Joined: Tue Feb 07, 2012 4:14 pm
Location: Austin, Texas, USA

Re: Mouse click operations are not working

Post by krstcs » Wed Jul 27, 2016 2:24 pm

It sounds like you just found the solution: use VNC instead of RDP.

RDP is unstable and prone to issues, and there is nothing that the Ranorex team can do to fix that, it's just RDP.

I use VNC for that very reason and it is much better to work with.
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