Mouse pointer freezes when recording

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mbarfiel
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Joined: Tue Dec 29, 2015 5:38 pm

Mouse pointer freezes when recording

Post by mbarfiel » Tue Dec 29, 2015 5:53 pm

Hello Ranorex team,

I'm using Ranorex v5.4.2 and when I try to record with your tool my mouse pointer freezes and I cannot move it. There is a red dot on the screen and it will move a little bit but stays in one spot on the screen. I'm sure this is an environmental issue but I can't figure out how to solve the problem. There are couple of similar posts describing the same problem and I tried some of their workarounds without any luck.

I have a dual monitor system and I'm using Windows 7 professional x64.

OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Workstation
OS Build Type: Multiprocessor Free
BIOS Version: Dell Inc. A13, 9/1/2015
CSDVersion=Service Pack 1


Any help or suggestions isappreciated.

Thanks!

CookieMonster
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Location: CH

Re: Mouse pointer freezes when recording

Post by CookieMonster » Wed Dec 30, 2015 10:47 am

Hi mbarfiel,

What kind of application are you going to automate or are you trying to automate Windows 7?If an application we need to know the technology behind. And may the steps you are trying to automate, it would be helpful to reproduce it, of course if possible :).

Regards
Dan

mbarfiel
Posts: 4
Joined: Tue Dec 29, 2015 5:38 pm

Re: Mouse pointer freezes when recording

Post by mbarfiel » Wed Dec 30, 2015 6:34 pm

I was trying to automate a flash application - speedtest.net. However, if I try to record web or desktop application -e.g. putty the cursor locks up and doesn't move. Once I hit record that is all the further I can go. I have to hit shift+esc to get control of my cursor.

CookieMonster
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Joined: Mon Aug 14, 2006 7:17 pm
Location: CH

Re: Mouse pointer freezes when recording

Post by CookieMonster » Mon Jan 04, 2016 3:49 pm

Hi mbarfiel,

I made some tests with Ranorex 5.4.1 and 5.4.2. With 5.4.1 I had absolutely no problem, but 5.4.2 I had no hanging mouse but a extremely long timeouts between 5-10 second, but only on Flash everything else worked fine.
Due to that my knowledge is poor on Flash automation, it may could be that I made mistake.
I'm going to try it, in the next days with 5.4.3 and 5.4.4 if I have the same behavior.

Sorry that I couldn't help you to solve the issue.

Regards
Dan

mbarfiel
Posts: 4
Joined: Tue Dec 29, 2015 5:38 pm

Re: Mouse pointer freezes when recording

Post by mbarfiel » Mon Jan 04, 2016 9:30 pm

I was able to get a response back from the Ranorex team and this solved the problem:

As a first try, did you already disable the “asynchronous keyboard and mouse dispatching”?
RanorexSettings.png
RanorexSettings.png (62.68 KiB) Viewed 1173 times

Fergal
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Re: Mouse pointer freezes when recording

Post by Fergal » Tue Jan 05, 2016 10:06 am

Have you something other than Ranorex and the application you are testing, open on your machine? In the past I had a similar issue, which was resolved by closing Snipping Tool and and any screenshots created with it.

mbarfiel
Posts: 4
Joined: Tue Dec 29, 2015 5:38 pm

Re: Mouse pointer freezes when recording

Post by mbarfiel » Tue Jan 05, 2016 6:29 pm

I tried rebooting and using a clean startup and ran into the same issue. Modifying the settings solved the problem.