Mouse pointer jumps erratically around the screen

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scott.currie
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Joined: Wed Jul 29, 2009 6:57 am

Mouse pointer jumps erratically around the screen

Post by scott.currie » Wed Jul 29, 2009 7:00 am

I am running Vista with 3 monitors (2 video cards) using Ranorex v2.1.2 trial. When I try to make a recording, the mouse pointer and the record adorner jump erratically around the screen. It's frankly unusable. Any idea what's happening?

Thanks,
-Scott

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Re: Mouse pointer jumps erratically around the screen

Post by Support Team » Thu Jul 30, 2009 10:36 am

scott.currie wrote:Any idea what's happening?
Honestly, we never tried running Ranorex on a 3 monitor desktop due to the lack of a machine that supports 3 monitors. However, Ranorex runs fine on a 2 monitor system and in theory it should work with more than 2 monitors as well.

Could you please describe the issue a little further?
Does the mouse jump around only when you click on something, everytime you move the mouse or right after you start a recording?
Could you please check the CPU load of your machine after you start a recording?
Does RanorexSpy have the same problem when you click on the "Track" button?

Regards,
Alex
Ranorex Support Team
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