My Ranorex spy is not able to track file explorer window

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premravi
Posts: 78
Joined: Tue Jan 08, 2019 1:55 pm

My Ranorex spy is not able to track file explorer window

Post by premravi » Wed May 22, 2019 3:21 pm

Hi,

I am facing an issue wherein I am not able to track and locate the elements of the file explorer window

It was working few days back, but suddenly Ranorex spy is not identifying any elements on the window based app

Please let me know if there is some setting which got disable by mistake

Regards

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odklizec
Ranorex Guru
Ranorex Guru
Posts: 5071
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: My Ranorex spy is not able to track file explorer window

Post by odklizec » Thu May 23, 2019 7:45 am

Hi,

Do you have, by any chance, defined something in the Ranorex whitelist? If there is something in the whitelist, Ranorex tracks/searches only the whitelisted processes, hence the file explorer process could be ignored.
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

premravi
Posts: 78
Joined: Tue Jan 08, 2019 1:55 pm

Re: My Ranorex spy is not able to track file explorer window

Post by premravi » Thu May 23, 2019 11:06 am

Hi,

Thanks a lot for your resolution, it's really helpful

you exactly got the reason why I was not able to track anything else but chrome and mozilla

Thanks
Regards

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odklizec
Ranorex Guru
Ranorex Guru
Posts: 5071
Joined: Mon Aug 13, 2012 9:54 am
Location: Zilina, Slovakia

Re: My Ranorex spy is not able to track file explorer window

Post by odklizec » Thu May 23, 2019 11:20 am

Hi,

Nice to hear it solved your problem ;)
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration