Not able to connect license server after upgrade into 3.2

Ranorex Spy, Recorder, and Studio.
swyap
Posts: 10
Joined: Fri Jun 11, 2010 3:05 am

Not able to connect license server after upgrade into 3.2

Post by swyap » Thu Jan 05, 2012 11:31 am

Hi,

I have a problem on connecting our license server after upgrade the ranorex version from 3.0 into 3.2. Currently we are using floating license for the ranorex software, and i saw few statements on the release notes for 3.2:-

- Improved performance and handling of aborted connections in Ranorex license server protocol (Note: the license server version must always be equal to or higher than the client version)
- The Ranorex License Server Tool now shows the host name of clients (using Ranorex V3.2 or higher)

Can you explain further what license server version you guys refer to? Ranorex version?

Thanks.

Regards,
swyap

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Not able to connect license server after upgrade into 3.2

Post by Support Team » Thu Jan 05, 2012 11:40 am

swyap wrote:an you explain further what license server version you guys refer to?
We refer to the Ranorex License Server installation that is running on the license server machine you are connecting to.

With every Ranorex Client Version a new Ranorex License Server version is released. The Ranorex License Server version always needs to be equal to or newer than the version of the Ranorex clients connecting to the server. The Ranorex License Server is fully backwards compatible, so make sure you always have the latest Ranorex License Server version installed, please.

In general, it is sufficient to update the Ranorex License Server with every minor version release, i.e. with the release of Ranorex 3.0, 3.1, and 3.2.

The link to our download-archive providing the latest Ranorex versions is sent to all customers with every new Ranorex version.

Regards,
Alex
Ranorex Team
.
Image

swyap
Posts: 10
Joined: Fri Jun 11, 2010 3:05 am

Re: Not able to connect license server after upgrade into 3.2

Post by swyap » Thu Jan 12, 2012 3:00 am

Hi,

We have upgraded the license server version into 3.2.0.15301 as per your advice, but still we having problem where the server failed to load and prompts out below message:

"Not connected to Ranorex License Server. Please check that the Ranorex License Server service is running."

It said that the Service is not started, but in fact it is started. Server has also re-started once the installation is completed.

Please find attached files (Attachement1.png) for your refences. Kindly advice, thanks.

Regards,
swyap
Attachments
Attachment1.png
screen shot from the ranorex license server.
Attachment1.png (175.24 KiB) Viewed 2818 times

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Not able to connect license server after upgrade into 3.2

Post by Support Team » Thu Jan 12, 2012 10:55 am

Hi,

The Licence Server Tool on your screenshot seems to be an older version (not 3.2.x). You can check this by clicking on the Ranorex Logo on the upper right corner.

Please uninstall all your Licence Server Tool packages and install the Licence Server 3.2.x.

Regards,
Martin
Ranorex Support Team
.
Image

swyap
Posts: 10
Joined: Fri Jun 11, 2010 3:05 am

Re: Not able to connect license server after upgrade into 3.2

Post by swyap » Mon Jan 16, 2012 4:15 am

Hi,

As per your advice, we already uninstall the old version and upgrade the new version 3.2 in our license server (refer screenshot attached pic.png). Hence, we still encounter problem when try to load the license keys, ranorex system prompts us "Key 'XXXX' could not be added. The number of installations allowed for this license key has been exceeded" (refer screenshot attached pic1.png / pic2.png).

** note - 3 license keys also prompts above message.

Are there any alternative way where you guys can help me to have a look on that problem.

Kindly advice. Thanks.

Regards,
swyap
Attachments
pic.png
pic.png (41.42 KiB) Viewed 2794 times

swyap
Posts: 10
Joined: Fri Jun 11, 2010 3:05 am

Re: Not able to connect license server after upgrade into 3.2

Post by swyap » Wed Jan 18, 2012 10:28 am

Hi,

Still awaiting solution from your side regarding above issue.
Kindly reply asap, thanks.

Regards,
swyap

User avatar
Support Team
Site Admin
Site Admin
Posts: 11709
Joined: Fri Jul 07, 2006 4:30 pm
Location: Graz, Austria

Re: Not able to connect license server after upgrade into 3.2

Post by Support Team » Wed Jan 18, 2012 10:46 am

Hi,

sounds like you're trying to install a floating license - which has been registered to one machine - on another machine, and that's not possible.
Please install the license server and the floating licenses on the machine the licenses had been registered to.

If that does not help, please contact support_at_ranorex.com and provide the host name of the license server and the license keys.

Regards,
Tobias
Ranorex Support Team
.
Image